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If you are using RedWeek Online Booking, the owner has three options for the rental agreement: Flexible: 100% refund up to 60 days before check-in Moderate: 50% refund up to 60 days before check-in Strict: No refunds The money for the rental is paid to RedWeek upfront and not disbursed to the owner until two business days after the renter checks into the resort. If the renter cancels, monies will be refunded by the terms specified in the rental agreement.