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[Q=chris460] [Q=marty8084] [Q=chris460] [Q=marty8084] [Q=chris460] [Q=marty8084] [Q=chris460] If I own several resorts and deposit them with the redweek points system, do I then accumulate a points pot?[/Q] Yes, Chris, you can deposit several weeks to accumulate points. You have three years from date of deposit to use your points. Thanks, Marty[/Q] What form of documentation do I receive if I deposit my week and exchange to another resort, and what is the responsibility of Redweek if the resort fails to honour this exchange?[/Q] When you pay the exchange fee and complete a reservation, you will receive a receipt from us with the details of what was included in your cart. You also get a reservation confirmation e-mail which comes directly from DAE as a text e-mail with a PDF attachment. DAE is our partner company and they check out everything before this goes through. They handle the reservation with the resort and make sure everything is correct and ready to go. Thanks, Marty[/Q] That all sounds well and good Marty but I called my resort and they will not act on anything from Redweek or Dae or Blah Blah Blah because they do not have a written agreement with Redweek as they have with RCI, only my written confirmation that I have given my week to you.[/Q] We believe resorts that tell their owners this are misinformed. We have heard many cases where owners have been told this, but we have been able to successfully process an exchange. If you can give us the name of your resort, we can check into whether we've ever had a problem. Thanks Marty[/Q] Deerhurst, Huntsville, Ont. Canada[/Q] Hi Chris, We already have exchanges for this resort so the resort is misinformed. [url]http://www.redweek.com/resort/P2185#exchanges[/url] They probably don't know RedWeek like they know DAE. If you would like to make a deposit, we will let you know if any problems arise. Thanks, Marty