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Dear Club Navigo Member, I am sorry to hear that you are experiencing difficulties in using your Club Navigo Membership to make reservations. I would like to begin by re-iterating that I cannot address specific issues in this forum because I dont have all the details regarding your account. I would welcome private messages or emails from any Club Navigo member who would like to discuss the details of their particular situation. I can attempt, however, to answer some of your more general questions. (1) Club Navigo Members wishing to travel to the Grand Seas Resort are not prohibited from doing so; however, there is limited availability to members who do not own a deeded week at that resort. (2) I do not know the difference between a .1 and a .4 contract. I have never heard that reference before. I do know that Club Navigo account numbers generally end in .1 and occasionally .2. I would be making an assumption that the Grand Seas Resort also uses a numbering system to identify their non-Club Navigo owners. Perhaps their system has account numbers ending in .4. Again, I do not know the answer to this question. (3) It is my understanding that the Grand Seas Resort is accepting reservations for all their deeded week owners, including Club Navigo members, provided the owners account is current. You would need to contact the Grand Seas Resort directly for additional information. (4) Club Navigo has other ocean front resorts. The Cove On Ormond Beach (5 min north of Daytona Beach, FL), Crescent Resort On South Beach (Miami, FL) and Chenay Bay Beach Resort (St. Croix, USVI) are all ocean front resorts. Charter Club Resort Of Naples Bay (Naples, FL) is located directly on Naples Bay (Gulf of Mexico side of Florida). We welcome all active Club Navigo Members to visit other resorts within the Club Navigo network of resorts, with no additional exchange fees. (5) All active Club Navigo memberships have a membership in an external exchange company, i.e., Interval International, RCI Weeks, or RCI Points, depending upon your deeded unit week. You can use your Club Navigo points to make a deposit with your external exchange company and then request a reservation at any of their resorts worldwide. A Club Navigo Vacation Specialist can help any Club Navigo member with these reservations and deposits. I hope I was able to answer some of your generic questions. Again, I welcome the opportunity to answer specific issues regarding your account. Simply contact me directly. Best regards, Karen Kraftchick VP Club Navigo Operations & Product Development karen.kraftchick@islandone.com