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I agree, I have been pleased with RCI. I plan ahead, do searches when necessary, talk to RCI, read the reviews on RCI.com and have been pleased with my results and the resorts. If you do not do your research and plan ahead, you are asking for trouble. Check and double check before and when booking and call RCI for help if needed. I have never had anyone be rude and when they did not know something, they found out. If you wait until the last minute to exchange, you will be out of luck and dissapointed.