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Joanm359, I suggest that you call Crystal and tell her that you plan to advise others to beware of the sales tactics used by Ric. I would go so far as to say that you will be writing a letter in the local papers about your experience. I would also suggest that you post on their facebook page and their website continuously. Also tell her you do not intend to talk to Julie anymore, and that you want something done so that others will not suffer as you have. With regard to shady timeshare business, you just have to declare all out war and sometimes get nasty. Be a pest! Good Luck....