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What about the comment on giving them a week or two after the vacation to complain and get there money back? would that happen? This is kinda out of our control what happens at the resort. I would think one would read the reviews on that resort but shouldn't fall back on the owner offering the week. If one was able to re-rent the week out, but for a lesser amount because of the scramble to do so would that come out of the original contract ? I'm new at this also , trust goes both ways. If we use your service does it help protect us if damage above normal ware and tear takes place? thanks for the post