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I agree BEWARE!!!!!!!!!!. Same thing happened to us-there all day until we believed what they said, went back to our resort that night and saw all of the scammed tourists. But we went to Profeco and they are well aware of Richard Bounds and his flat out lies. They wrote a letter for us to send certified mail to cancel, even though Richard told us in person as he tried to keep us there a 2nd day, that we would be charged for "loss of comission" , penalty fee for canceling etc. All LIES!!! We documented everything and took pictures of the mail we sent, contracts etc. Our credit card company reviewed all of the documentation and we were refunded 100%. It took 3 months but they only stole my time not my money.