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It's a SCAM !! They want you to give them thousands of dollars to take they timeshare out of your name. Once they have your money they disappear. Check them out. They probably have a basic website that they threw up in a hurry and a postal drop box they claim is an office. Once they fleece as many victims as they can they go out of business and start all over again under a new name. NEVER pay anyone money upfront that claims they can get you out of your timeshare. You have a better chance of winning the Nigerian lottery.