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Neither had I before this. The initial contact was a phone call that i dismissed since I had spoken with a few companies prior. It wasn't until early this year when of my field reps that was exhibiting at the Convention Center who had spoken with one of their people who was marketing at the event that i got intrigued to look into them a little further. They asked him a few questions about where he normally stays, how many people usually travel and for how long then explained how the program works and gave him an inventory catalog to take and review which he brought back to me. I then submitted an inquiry on their website and was contacted shortly there after. Tracey have you ever paid a company to help you rent or sell your timeshare? Im just trying to see how many people on this board are speaking from personal experience. Thank you for your comments, I find this to be very helpful.