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Do not trust that Redweek will sort out payment problems!

We rented our timeshare, great first step, but cannot seem to get payment out of REDWEEK. They are ONLY available through email and it has taken 2 weeks of very slow back and forth emailing to get NOWHERE. Still have not been paid for renting out our timeshare. they seem to think it is our fault! Maybe legal action is what it will take for this "company" to actually contact us properly and sort this problem. Banks contact you by phone, credit card companies contact you by phone, why can't Redweek??