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John, Any posting marked as "RedWeek verified" means we have confirmed all the details of the reservation with the resort. If renting a posting that is not verified, you will find answers to your questions on these pages: [url=http://www.redweek.com/resources/payment-method-comparison]Payment Method Comparison[/url] [url=http://www.redweek.com/resources/stay-safe]Stay Safe[/url] If you need further assistance, please [url=http://www.redweek.com/contact_us]Contact Us[/url]. Phyllis