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I suggest you change your site to say verification takes 7-21 days. not 7-10 as you are selling a service with an expectation that you are unable to meet. In legal terms that can be considered fraud. I personally feel "harmed" by it as it took substantially longer than expected and we likely missed opportunities to rent as a result. Why is it I can get a response on the forum in one day but not from support? It took 6 days to get a reply. The clock is always ticking on a listing. We are not off to a good start.