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Nathan, I did a quick google search and found this: "Thank you. I accept your offer to walk me through filing a small claims complaint against TMC. Please send me the details. irene.smalls@gmail.com"...Irene wrote this on Nov 29, 2017..so she "won" sometime after that. Maybe Jeff Weir would know since he is a journalist with Redweek and may have commented on this...Deb