Report Abuse

Hello Katherine, My name is Lorna and I'm The Full Service Manager for RedWeek.com. We apologize for the inconvenience you experienced. In reviewing the communication, I see we advised you when you rented the unit that the owner was going to be out of town until 8/16. Because the owner was out of the country, they were not able to promptly contact the resort to your name as a guest. This is completely out of RedWeek's control. Unfortunately, the resort will not allow RedWeek to add a guest's name on behalf of the owner. Our team has followed up with the owner numerous times. The owners are back in town and they have assured us they will add your name today. Again, we apologize for the inconvenience and we hope you have a great vacation!