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[Q=donnad571] I have used them. But throughout the year or so I've tried to call me to check on the account....and got the run around. I was getting any phone calls from timeshares either tho'. However while trying to contact ACC, the voice msg says the box is full and to call again later. Not sure what that means. My have to contact better business Bureau![/Q] More correctly stated, you have [b]paid[/b] them, not "used" them. In fact, it's exactly the opposite situation --- [b][i]they[/b][/i] have used [b][i]you[/b][/i]. You are certainly free to contact whomever you choose, but make no mistake about it --- your money is [b]GONE[/b] and it's not coming back. Also, Better Business Bureau is a completely powerless organization (it's really nothing more than just a "club" with paid membership). BBB has absolutely [b]no[/b] legal authority of [b]any[/b] kind. How or why some people believe otherwise is a complete mystery to me, as BBB has [b]never[/b] had any governmental affiliation or any legal authority. Maybe it's the word "Bureau" in their name that somehow misleads people, I don't know. You may feel better after venting to the BBB, but there would otherwise be no point or any actual [b]results[/b] from your doing so. Plainly stated, the are [b]no[/b] magic acts or secret processes to "get out" of a legally binding contractual obligation into which someone has voluntarily entered of their own free will and choice. To believe otherwise is simply incorrect. You might [b]want[/b] to believe that writing a check or providing a credit card payment to some obscure "upfront fee" operation will somehow magically achieve an easy "exit", but you would be entirely mistaken in that belief. Paying [b]any[/b] upfront fee parasite operation will result in a reduction of your bank account balance and an increase in their bank account. Nothing more. "A fool and his money are soon parted", as the old saying goes.