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Hi Crissy... Would it be possible for me to ask for all the contact info you might have on H10 Premium?...or anyone else for that matter? The reason why I ask...is that I am in a divorce battle and I can't get any answers from them about my account other then the verbal status. I need written status for the courts and every time I call they can't help me nor direct me to someone who could. I feel helpless. Thank you... Sean