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Well they did it again. Can't book until Aug. 1st. Went to BRBO and they have 20 units that I can book for my weeks I want in the Grand Mayan in San Jose. Called the help desk and was told the they must have a different contract (that is a new one) that allows them to book in advance. Was told that I had to send a email to get someone to call me from the customer support dept. Well I got a call a min. later from them. Again was told they wanted to make everything good and they would have their "SALES" team call me. I would just warn others to beware of what you buy. We love the grounds and building of Vidanta but the ease of use is a JOKE!