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Re: New Member Questions (by Alisa S.):

Per First American's rental escrow contract, money is not disbursed to the owner until eleven days after the last day of the rental period. This is to allow the renter enough time to return from their vacation and file a dispute. A RedWeek representative will mediate all rental escrow disputes so any frivolous disputes would be rejected (i.e. there was a bug in the bathtub or housekeeping was not up-to-par).

There is also a clause in the current contract that states:

"Owner is not responsible for any inconvenience or interruption of services due to repairs, improvements or for any other reason beyond Owner's immediate control or reasonable knowledge."

The current contract also states that disputes may be filed for the following reasons:

a. The Rental Property, or a satisfactory substitute, was not available for use by Renter during the Rental Period.

b. The Rental Property was materially different than what was promised (one bedroom vs. two bedroom, missing amenity - kitchen, microwave, etc.)

If the Rental Property is not habitable on the day that the Rental Period commences by reason of flood, fire, or storm and a satisfactory substitute is not made available, the Total Rent will be refunded to Renter. In such event, Owner will have no further liability to Renter.

All instances of a renter backing out are reviewed on a case-by-case basis. However, if the owner was able to re-rent the week for a lesser amount after the original renter backed out, then it is highly likely that the difference would come out of the money held in escrow.

Lastly, the renter is responsible for any damage to the unit. Most, if not all, resorts collect a credit card from the guest at check-in to cover the cost of any damage to the unit or ancillary expenses (phone calls, room service charges, etc.).