How I fought and won the TS battle

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Original Message:

Re: How I fought and won the TS battle (by LeeAnn W.):

Hello. My husband signed for a “membership” at Palace Elite in Mexico on July 22nd. He sent an email on July 25th stating he was exercising his right to cancel the contract. Palace Elite didn’t reply to the email, so he sent another email cancelling the contract on July 28th and and referenced his email that he sent on July 25th. The resort failed to acknowledge receipt of the email until 6 months later. Now they are claiming that the is not contract cancelled because they gave him day passes to the resort. The day passes were “an award” and it not a part of the membership/timeshare contract. We contacted Profeco, but haven’t heard back yet.

To be clear the day passes are not a part of the membership contract, but the resort is trying to make an argument that the day passes are considered services and won’t acknowledge the cancellation of the contract.