First time renter - owner not "verified"

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Original Message:

Re: First time renter - owner not "verified" (by Dave G.):

Have the renter send a pic of the screen shot of the reservation on the Bonvoy app. Call the resort and ask if “John Doe” has a reservation. You are buying tickets and just wanted to make sure you had the dates right. Be courteous and people always will help. At least that has worked for me.