I have three (3) 2 Bedroom Units at Oceanside Pier posted for rental on RedWeek. Two of the Wyndham Confirmations list the units as "2 Bedroom Deluxe Ocean View". The third confirmation lists the unit as "2 Bedroom Deluxe Oceanfront" which matches the description on the "RedWeek Verified" posting.
The "RedWeek Verified" posting on the first unit is "Ocean View" matching the Wyndham Confirmation letter. This unit is already booked. The "RedWeek Verified" posting on the second unit is "Partial Ocean View" which does not match the Wyndham Confirmation letter. A Resort representative explained that they were using a verification script describing "Ocean View" units as "Partial Ocean View" to reduce confusion with "Oceanfront" even though their description remains "Ocean View."
My issue with RedWeek is that of all the Oceanside Pier 2 Bedroom Ocean View units posted on your site, fewer than 6 are described as Partial Ocean View. These postings are at an immediate disadvantage since potential renters will see them as the least desirable option.
RedWeek needs to correct this injustice by correcting the descriptions on these postings. You have written documentation supporting the "Ocean View" description and that documentation with the "Ocean View" description will be provided to anyone who rents a unit.
We'd be more than happy to look into this and make sure your postings are accurate and fairly represented! Please send an email with all relevant information to support@redweek.com, and out customer service team can investigate to ensure that your postings are displaying the correct view! In addition, we'll reach out to Wyndham Oceanside Pier Resort to get a better idea of their view categories, and investigate to see if there's anything we can do our end to make the views a little more clear.
Last edited by s_hines on Feb 07, 2023 09:55 AM