Posting Shows Verified As “ Pending”

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Original Message:

Re: Posting Shows Verified As “ Pending” (by Lorna Q.):

Hello Katherine,

Unfortunately, RedWeek is unable to add a guest's name on behalf of the owner. The owner emailed us over the weekends stating they didn't get back home until Saturday. Owner Services is not opened over the weekend so they had to wait until today to request the name change. We regret to hear you are not satisfied with our service. Please understand, this is out of our control. Our staff has been following up with the owner as well as updating you that the owner was out of the country. As per my last email to you, the owner requested the name change this morning. We are waiting for Marriott to update the change in their system to provide you with an updated reservation. The owner asked us to send you their apologies for the inconvenience they have caused and they hope you enjoy your vacation. Lorna