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Hello- We rented 2 different occasions directly from the staff at The Sands. It was easy, and the vehicles are on site. We walked out to the parking lot for pick-up, and delivery was also in the parking lot. It seemed like it was a little bit more expensive but I like the comfort of knowing if something were to go wrong they would take care of us. That is why we staying within the resort services. Also, we found the roads to be marked very well on the way to Playa del Carmen if that is the direction you are traveling. Good luck!