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JK, I am sorry to hear about your experience. I also never get a return call from this fabulous sales office. Yes, I think we need to contact Cindy Kidd's new employers and let them know how unscrupulous and unethical she is. But, perhaps Marriott likes that kind of sales person as well. If I were you, I would not send HSI a dime. Most of their stuff is in Mexico. When I first got scammed from Coco Sunset in 2011, HSI found some hotels for me in Paris, but they were priced higher than those I could book myself on Booking.com. HSI is as big of a scam as Coco Sunset. Please keep us informed of any progress you make. I am working on posting everywhere I can with the key words "Coco Sunset" "Bahia Turquesa" scam and fraud. It helps a little.