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Gerardg18, thank you for taking the time to provide feedback regarding your membership. We’re sorry to hear that your opinion about our rooms. We would like to connect with you about how we can rectify the situation. Please send the following to community@royal-holiday.com : o Your membership ID o Best phone number to reach you at o Email address We will be on the lookout for your email so we can resolve the situation as quickly as possible. Thanks in advance for giving us the opportunity to make this right. Royal Holiday