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Wendyw341: I went back to the website and found this: As a member of SHC you will receive in the following 30 business days after the purchase date, your username and password to login to our website www.sapphireholidaycollection.com and use your membership. I did receive a username and password and was able to set up an account. I also received emails from Freddie who seemed very helpful. We haven't used these services, however, since we paid additional money for "VIP Benefits" that we have not received in 6 months. We are not happy about that, so we have probably been scammed.