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Anyone who has experience with Sapphire Holiday Collection weeks ?

I would love to put in a claim to BBB or whatever entity that would shut down this scam and get is our money back. It's hard to stomach that people are professional scammers. Does anyone have another phone number for them besides 816-743-4557 or 866-439-1509? Has anyone been able to receive their money back or the travel vouchers. I know Debbie says she has but not sure if that's a legit profile.