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We purchased 50 weeks in Mexico at the end of December 2016, activated the contract in the middle of February 2017, and began the journey with SHC not fulfilling their obligation. First the marketing company kept putting us off until they said the Legal Department found a problem. Then we started calling SHC who said they were working on it, we should be expecting a phone call from the marketing company, etc. now over 200 days later I have asked for a refund by phone and email. I think it is lost. Hopefully credit card companies will stop accepting charges from this company.