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This is my first post but I have been following this topic for almost a year. We bought the same holiday scam in Puerto Vallarta Mexico in Jan 2017. Holiday weeks for a cash purchase . We were told all the same lies that you have posted so I wont go into more of that. After we got back to Canada and did some more looking we decided to contact our credit card company regarding the transaction. They kept it on file as we were still talking to SHC about our holiday weeks and when they would be ready. Finally after all the lies we requested a charge back in the summer. The credit card company said that even though it was after the regular time to get our money back they would try as this was an on going service that we did not receive not a one time item that we did not receive. We waited and SHC appealed it and the credit card company replied to them on that. SHC was given more time to defend their stand and they did not. I spoke to my credit card company today and I am getting my money back. You may be able to get yours back if you credit card company has the same view of the transaction. SHC appears not to fight as they know they cant win. Hope this helps some of you out. It is too bad that people do this to us. We asked all the questions and they had all the right answers but it was all a lie.