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John and I bought in Puerto Vallarta 2 years ago. Same thing that you experienced. Just about the year mark I contacted my credit card company with concern of not getting what we had paid for. They investigated. We had all documentation of calls, emails etc. to all parties while we were trying to use our vouchers. Long story short, we got our $3500.00 back. The other parties involved could not show that they had provided what they claimed to have