Maui Fires - "open a booking discussion"?

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Re: Maui Fires - "open a booking discussion"? (by Annie B.):

We booked a rental in Maui through your website for Aug27-Sept 3. The website has directed to open a booking discussion. How are we going to get compensated for this week we've paid for and now lost? We were booked at the Marriott Maui Ocean Club - confirmation # 028623581. The posting was R1089737. Regards, Anna Benington