Why did RW end DIY rentals?

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Original Message:

Re: Why did RW end DIY rentals? (by Bonnie B.):

I thought I signed up for a DIY rental. I’m upset that my renter was charged an additional $313 for my $3200 rental. I paid $49.99 and another $99.00. That’s almost $500 for a $3200 rental. This is UNACCEPTABLE. I will be renting my weeks elsewhere if this continues. Not to mention that Redweek doesn’t inform any of us of their policy changes. I used to like Redweek but now they seem like a greedy company.