internal exchanges difficult?

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Original Message:

internal exchanges difficult? (by C. L.):

We are disappointed that we were unable to obtain an internal exchange into a week 9 this year and ended up renting in another resort on the island in order to avoid being stuck with nothing. I was wondering if any other owners were having difficulty with internal exchanges. I had requested this in late September so there was plenty of time to accommodate us. What is the point of banking if you can't exchange afterwards? Chris