Anyone have experience with Preston Green or Americap International Corp

Dear trentp8,

It is imperative that you edit your posting right away. It would be best of you to contact your attorney and discuss the ramifications of internet liable against companies or individuals.

Our renters agreed to the very terms and conditions; some do not remember or are having concerns about. Our terms and conditions are explained before renters booked the units; we "beg you, beg you, beg you" not to put down the deposit unless you agree with our terms, conditions, and booking process.

The bottom of page one of the signed rental agreements, it states clearly, "Upon deposit and payment, Owner agrees to ensure that the vacation time is in the name of the Renter AT THE TIME OF CHECK IN." Renters' agree to those terms, initial right by the statement, and sign.

Our business model is designed to allow owners the very comfortable liberty to set up guest passes only after they have been paid in full, which allows us a great relationship with owners, giving the best deals to the traveling public.

That is our model, and it works. Some companies and individual owners may do things differently and that is ok. People and businesses have the right to design their own terms and conditions. And you, the consumer, have the right to agree with the terms of rental party or not.

This is America and a free country. We do understand some time can pass between the time they booked and went over the booking process.

We are a professional vacation home rental company that protects renters with iron clad, signed, non-cancelable rental agreements from owners, and the full backing and credit or our company. All of our rentals are backed and Guaranteed by our company.

FYI: Item #5 on page two of our agreements clearly states: "Owner is not able to cancel this agreement without reimbursing Renter all out of pocket expenses for arranging this vacation. "

We rent more of these properties than anyone and have been around many years successfully sending thousands of families around the world and have NEVER had a family not have a place to stay when they arrived.

You are indicating in this internet posting, libelously, that you arrived at your unit and your unit was not available. You are saying that in the context of our company, Vacation Homes Only and it can be miss interpreted and wrongly attributed to us.

You can call us any time if you have questions and concerns.

We realize they you may not have meant to imply that you had no unit when you arrived at your rental, and that Vacation Homes Only was responsible. However, you can likely see that some may wrongly interpret your post as being related to Vacation Homes Only.

We give you the benefit of the doubt, however, please remove or clarify the posting to reflect what organization or individual was really responsible for you not having a unit.

We trust that you will do the right thing.

Thank you.

Vacation Homes Only

I now understand the process and we are reserved under the owners name and my name will be added as a guest pass closer to the date of the reservation. I did not mean to degrade the company(VHO) sorry for the mix up

vacationhomesonly wrote:

Dear Mr. Peluso,

It is imperative that you edit your posting right away. It would be best of you to contact your attorney and discuss the ramifications of internet liable against companies or individuals.

You agreed to the very terms and conditions you are now disputing or having a problem about. Our terms and conditions were explain to you before you booked the unit, we "beg you, beg you, beg you" not to put down the deposit unless you agree with our terms, conditions, and booking process.

The bottom of page one of your signed rental agreement states clearly, "Upon deposit and payment, Owner agrees to ensure that the vacation time is in the name of the Renter AT THE TIME OF CHECK IN." You agreed to those terms, initialed right by the statement, and signed.

Our business model is designed allow owner a very comfortable liberty to set up guest passes only after they have been paid in full which allows us a great relationship with owners giving the best deals to the traveling public.

That is our model, and it works. Some companies and individual owners may do things differently and that is ok. People and businesses have the right to design their own terms and conditions. And you the consumer have the right to agree with the terms of rental party or not.

This is America and a free country. It is disingenuous at best to agree to terms and conditions verbally and in writing, and then to go back and try to defame the individual or company.

We are a professional vacation home rental company that protects you with signed non-cancelable rental agreements from owner owners.

Item #5 on page two of our agreements clearly states: "Owner is not able to cancel this agreement without reimbursing Renter all out of pocket expenses for arranging this vacation. "

We rent more of these properties than anyone and have been around many years successfully sending thousands of families around the world and have NEVER had a family not have a place to stay when they arrived. That is simple preposterous and untrue.

You are indicating in this internet posting, libelously, that you arrived at your unit and your unit was not available. Your unit does not check in until March 22-29, 2014.

We have responded to your customer service inquiry today by email.

You can call us any time if you have questions and concerns.

We realize it has been a while since you booked the unit and have forgotten the terms, conditions, and booking process.

We give you the benefit of the doubt, however, you will need to remove your libelous and perhaps slanderous posting immediately or we will have to defend ourselves with aggressive legal action.

We trust that you will do the right thing.

Thank you.

Vacation Homes Only

I recently used Vacation Homes Only for a vacation in Maui and would not do so again. What we paid for (in advance) and what we were given once we arrived were not the same. We wasted our entire first day of our vacation haggling over where we would stay. I will deal directly with the Owner in the future. Live and learn

I have never had a problem dealing with the owner directly. Heck I have made a lot of friends with the owners I have rented from.

That is what happens when you do not rent timeshare units directly from owners, not as big of savings either.

Not sure if this post was prior, during, or after our resolving the issue with the renters.

There was, indeed, a mix up on our companies part over the type of 2b unit booked and received. We take full responsibility for that and did our best to make things right with our renters.

We gave our renters a substantial upgrade to an Ocean Front villa for their first two nights (regular ocean view was booked), and the remainder of the stay in another Ocean Front villa in the original section and had cooking equipment shipped and delivered to their unit.

Our renters, in this case, were delayed with check-in due to the mix up and our vigorous attempts to remedy the situation amicably, which we did.

We take full responsibility for this extremely rare anomaly given the thousands of rentals we have done over many years. Never the less, no one wants to have any delays or irritation while on vacation.

Again, we take full responsibility and did our best to make things right. That fact, is important to consider when choosing a vendor or taking a chance with an individual who may not be in a position to make things right.

We rent more of these units, around the world, than anyone and will continue to serve and value our customers, giving them the best service and rental deals on the market.

All the Best

Vacation Homes Only

This is my experience with Preston Green and Vacation Homes Only. He did not deliver our promised accommodations. Instead we received a room half the size and he has not refunded anything. This is an email I sent him in an attempt to resolve the matter. He is now not returning my message. Beware.

Preston,

I am making a formal request and demand for a refund of a portion of the money paid for our vacation rental. As stated in the contract we paid $2895.00 for a one bedroom/one bathroom unit with a garden/mountain view Dec 21-28, 2014 at the Marriott Maui Ocean Club. Through my own contact with Marriott I discovered potential problems with the room over a month prior to our vacation. These concerns were brought to your attention and through numerous emails I was promised that, as according to the contract my name would be on the reservation at the time of check in. With Marriott having no record of my name I continued checking on this reservation and discovered that once my name was placed on the reservation it was for the studio side of a two bedroom unit, NOT THE PROMISED 1 BEDROOM 1 BATHROOM side which included a full kitchen and washer dryer. These concerns were brought to your attention and once again I was told that everything would be taken care of. As you are aware upon arrival for check in at the Marriott Maui Ocean Club for our week long stay my name was not on the reservation as promised. They still had my name on the studio side and stated they could do nothing without the owner of the unit making the change. We waited with all our luggage for the owner, Mr. Stern, to show up and correct his mistake as you said was likely the problem. He did show up later and informed me that he never sold the 1 bedroom side, he only sold the studio side and informed you of this well over a month prior to my arrival. Regardless of the arrangement between you and Mr. Stern, my agreement is with you representing Vacation Homes Only.

The cost I paid for my other studio unit was $800 for the same week with an upgraded ocean view. This is all I am willing to pay for the studio unit we received from you. Therefore I am requesting a refund of $2095.00 from you. Despite the significant additional expenses associated with this unfortunate situation. I have spent thousands putting together this Christmas vacation for my family. In addition to this I find it very irritating and poor that you did not inform me of this potential problem as soon as you became aware. You stated that Mr. Stern informed you of his “misunderstanding” and offered you your money back. I should have been made aware of this potential problem as soon as you became aware and given the opportunity to make other arrangements or even better you should have secured other arrangements for me and provide the promised room agreed to. Realizing that you could not force the Marriott to enforce the rental agreement and relying wholly on Mr. Stern to make the arrangements with Marriott, you should have informed me of the situation. I could then have made a decision about other accommodations. The decision to hope everything would work out knowing that I am flying my entire family to Hawaii and potentially arriving to check in without the proper accommodations is ridiculous.

Please send check made out for $2095.00 and mail to the address below immediately.

I too have been cheated and taken by Preston Green. My family was supposed to have 3 deluxe units at Pueblo Bonito Sunset Beach December 29-Jan 5 2015. When all 14 of us arrived, we only had one suite. We were lucky to secure a much smaller, and older room in another location. This was accomplished with no help from Preston Green. On several occasions since our trip, Preston has promised us a partial refund. It is now obvious that he was only trying to placate us with no intention of refunding our money. His behavior is truly shameful. He has no conscience. He apparently doesn't care if his clients have no rooms and are forced to sleep on the street. No one should ever trust him or make any future booking with his company.

Dear Co- Members from Vacation Homes Only Management:

Ironically, read a complaint that got posted below from one of our valued clients.

Re: Only renting from a private owners:

Most of the time the owners are diligent and trustworthy. Sometimes they are not. The make mistakes, they don't do thousands of rentals like a company, they sometimes intentionally or mistakenly misrepresent their actual view as ("partial ocean view" no such "official" thing.) In this case, below, an owner misrepresented a Studio as a 1bedroom, and refused to make it right. The owner occupied the 1bedroom side of a 2bedroom lock out, and refused to let our client rightly use the 1bedroom side, even though we had "non-cancel-able" rental agreements clearly stating 1bedroom on them. We informed our valued client of the situation, and did everything in our power to get the owner to honor the contract. He refused and offered to refund the money and have our client with no where to stay, which of course was not an option. They were forced to stay in the studio side and were rightly upset. We have to take the responsibility for the issue even though our client actually spoke to the owner on site, which did him no good. We do our best to make things right with our clients and will make things right with him as well.

While problems with booking are an anomaly and extremely rare, they can happen. We stand behind our clients and have no unresolved complaints that we have not made right.

We have been in business for more than 10 years and even longer than RedWeek, and we have only a handful of "resolved" complaints out of thousands and thousands of fabulous vacation rentals world wide.

Happy Travels

Vacation Homes Only- Management

Dear Co-Members & Jasons 139 (our valued client) from Vacation Homes Only Management.

We wrote about this situation above as well above re: other suggesting only renting directly from "owners". This is a prime example of a lay person (owner) being involved with someones vacation. We also made RedWeek management aware of the owner that breached their rental agreement causing the problem with our clients reservation.

Most of the time the owners are diligent and trustworthy. Sometimes they are not. The make mistakes, they don't do thousands of rentals like a company, they sometimes intentionally or mistakenly misrepresent their actual view as ("partial ocean view" no such "official" thing.)

In this case, below, an owner misrepresented a Studio as a 1bedroom, and refused to make it right. The owner occupied the 1bedroom side of a 2bedroom lock out, and refused to let our client rightly use the 1bedroom side, even though we had "non-cancel-able" rental agreements clearly stating 1bedroom on them. We informed our valued client of the situation after trying to encourage the owner to honor the signed "non-cancel-able", and did everything in our power to get the owner to honor the contract.

He refused and offered to refund the money and have our client with no where to stay, which of course was not an option. There were no other units available and our client had valued client had their vacation flights and everything booked. They were forced to stay in the studio side and were rightly upset.

Due to a law breaking, unrepentant, nefarious owner, Vacation Homes Only have to take the responsibility for the issue even though our client actually spoke and pleaded with the owner on site, which did him no good.

We do our best to make things right with our clients and will make things right with Jason as well. We will award him a refund/adjustment and deal with the contract breaching owner ourselves.

We appreciate our valued client allowing us to make things right.

Vacation Homes Only -Management

Dear Co Members from Vacation Homes Only,

First we would like to express our regret and to acknowledge problems with Mrs. Grossmans' booking. We take 100% responsibility for everything. While there were problems and Mrs. Grossman, has every right to be upset, and was, obviously, very much so when writing this hurtful and scathing complaint, we do, again take 100% responsibility.

Again, while Mrs. Grossman has every right to be upset, there was no one, "cheated" or "taken", no one ever slept or was in a position to have to "sleep on the street", nor does anyone at our firm lack a "conscience".

We worked tirelessly and in "good faith" to remedy the situation from start to finish. We did have the entire family accommodated for their entire stay with some substantial upgrades and have already settled this matter with a refund/adjustment document signed by Mrs. Grossman prior to her posting this complaint.

In short, Mrs. Grossman booked three 1bedroom units for her family, and we, due to our own internal discrepancies (full acknowledged) upgraded them to two 2bedroom Presidential units and one satellite 1bedroom unit to cover two of the first nights at a sister resort. We take 100% responsibility.

Mrs. Grossman has received the refund/adjustment and been paid. Mrs. Grossman called and threaten to make this complaint because she felt our refund/adjustment process was not moving fast enough. Again, she had every right to be upset and we take 100% responsibility for the accommodation adjustments she endured.

We stand 100% behind our clients and these kinds of discrepancies are extremely rare. We value and respect our clients. We will always do the right thing and maintain our high level of service and integrity.

We appreciate the Grossman family for allowing us to make things right.

Happy Travels

Vacation Homes Only - Management

Tonya Williams and her timeshare rental company was in business for ten years also when she scammed hundreds of clients out of over a million dollars and then declared bankruptcy. Anyone dealing with rental companies beware that their bottom line is profit.

Dear Co-Members and Forum readers: From Vacation Homes Only -Management,

Again, Context is everything.

"Scammed" seems to be an overly used and abused word now days.

While we all have to be aware of criminal activity, not every person or company that makes a mistake or provides a less than satisfactory product or service is a "scam".

Furthermore, there seem to be people who have an "anti business" mentality, in spite of the fact that 85% of Americans work for a small business that earn a "profit" (is that really a dirty word no days?) that pays them their salary, which buys them there houses, cars, and food for everyday life. Seems a bit hypocritical at worst, negative at best.

The statement "Beware that their bottom line is profit"...........I guess that means we are all victims and being taken advantage of when we by groceries, clothing, services, cars, when we go out to eat.......etc.

We are taking in a forum right now provided for by a company making a profit. People are able to express their views because of that "evil profit".

Are the individual owners offering fabulous vacations at half the resort retail price taking advantage of everyone when they rent their units above the cost of their maintenance fee, thus earning a "dirty profit".....are they "motivated by profit".....are they scamming people.....are they evil?

I think reasonable people will agree that the free enterprise system is one that has brought more people out of poverty around the world and that socialist anti business systems have failed their people miserably.

Context is everything.

Happy Travels

Vacation Homes Only - Management

NEVER pay a rental company money without receiving a written confirmation immediately. If they fail to give you a written confirmation demand the transaction be rescinded and file a dispute with your credit card company to reverse the charge before the time limit expires. If the rental company cannot furnish a written confirmation RUN as fast as you can away from them. These sham rental companies are fly by night operations that promise you anything to get your money. If they disagree with the written confirmation then they are a SCAM plain and simple. If they can't produce the confirmation then they are selling something they don't have.

Just go to the Timeshare Companies heading and then go to " Dream travel condos anyone ? " and read the horror stories about these rental companies. They are usually run out of websites without any contact information. If you decide to risk your hard earned money after reading the horror stories then you can toss and turn at night hoping you might get something close to what you paid for if anything at all but excuses. Also check out " 5 Star Rentals " just below this thread and read another horror story about a rental company.

The problem with this specific rental company is that you have to pay everything completely upfront and yet you never get confirmation of what unit you stay in until the day of arrival. The resort never has your name on the reservation until the day of check in. This is very stressful and they are adamant that this is the way it is after you pay. If you are naïve to the process then you are stuck with the reality of it and sometimes you do not get what you agreed to. Alternatively if you rent with an individual, which we did last year, you know up front exactly what unit you are getting in advance and you are on the reservation in advance. It is a much easier and less stressful experience and is at the same or lower price. I have done both and going through an individual is a much better experience.

The only other way is to use an escrow service that is costly and I'm sure the rental company wouldn't agree to use one. The other alternative is to do exactly as you said deal directly with the owner. These rental companies lack any kind of customer service and are usually run by just one or two people and there is no way to contact them 24/7 if you have any trouble trying to check in. My advice is to not use a rental company or don't complain if you become the next horror story because the price was too good to pass up. The cheap comes out expensive.

trentp8 wrote:

The problem with this specific rental company is that you have to pay everything completely upfront and yet you never get confirmation of what unit you stay in until the day of arrival. The resort never has your name on the reservation until the day of check in. This is very stressful and they are adamant that this is the way it is after you pay. If you are naïve to the process then you are stuck with the reality of it and sometimes you do not get what you agreed to. Alternatively if you rent with an individual, which we did last year, you know up front exactly what unit you are getting in advance and you are on the reservation in advance. It is a much easier and less stressful experience and is at the same or lower price. I have done both and going through an individual is a much better experience.

Yes, I agree. That is why I do not use rental companies. You will notice they may have multiple listings but I can never find one at the price they have listed. I have called rental companies because the price was so good and ... it wasn't. But, they got me on the line talking. That is a bait and switch. Not very open and honest advertising.

I wish they could be more highlighted in their listings so we would know.

paulp154 wrote:

Yes, I agree. That is why I do not use rental companies. You will notice they may have multiple listings but I can never find one at the price they have listed. I have called rental companies because the price was so good and ... it wasn't. But, they got me on the line talking. That is a bait and switch. Not very open and honest advertising.

I wish they could be more highlighted in their listings so we would know.

Agreed....Redweek please just bar these rental companies and the likes of Preston Green and let us owners rent on our own. If an owner wants to use a scamming rental company they can find one on another website. Keep Redweek clean and userfriendly.

We have been "approved" for a refund from Preston Green because of the debacle we dealt with this spring. Horrible experience, and we have still not received our refund after two months. I implore anyone thinking of renting from this company, DONT DO IT!!! All you will encounter is double talk and frustration. I regret ever getting involved with Preston Green and Vacation Homes Only.

I just got a :

RedWeek.com New Postings Alert.

Rental Posting R382607 Marriott's Maui Ocean Club - Lahaina Villas Lahaina, Hawaii Rental price $2,495 ($356/night)

It is amazing how a 3rd Party can rent here for less than $100 a night than the lowest Owner advertised listed price. I just looked. ...." That is a bait and switch. Not very open and honest advertising.".

Good Luck in getting your money back. It was amazing how fast they required you to pay them before they did a thing ... and even when you did pay them.

Dear Forum Readers and RedWeek members.

Some people are just anti business. It does not matter that you have an excellent rating, or thousands of satisfied customer and owners. Unfortunately, most of them happy clients don't take the time to express their appreciation in forums like this, so context is extremely important to consider.

While some disappointments are legitimate, others are malicious, libelous, are speculative opinions, and or have no basis in fact.

While we are all busy and quickly read things, people tend to over look things and then make accusations that are unfair and damaging to people who provide a great service. All of our posting clearly state that "High season, Holiday, and Big Event weeks can cost more". We often have units that fall below our posted prices, that is why we encourage people to call for specials. So the poster of this comment, simply did not read the postings and should, and for libelous reasons, retract their statement

The fact is that we can beat most prices that anyone offers most of the time, simply because we are a business and have vast databases and decades long relationships with thousands of owners.

Vacation Homes Only Beverly Hills, CA