Anyone have experience with Preston Green or Americap International Corp

Dear Forum readers and RedWeek.com Members,

This person was a happy THREE TIME REPEAT renter with our company, loved us, gave us great reviews and thanks.

This year, there was a problem with their two week booking. We worked tirelessly with them to resolve the situation, which, while understandably upset, they have been aggressively combative, cynical, and insulting. They have recently, again, made the process more difficult by altering our refund/adjustment documents, thus making them void and having us have to send them out again, further angering "them" for the delay.

We have agreed to compensate them formally, both verbally, and in writing to the tune of a very handsome settlement of $2000 for their trouble. We are happy to make things right. That is always our policy toward our valued customers. No company would want this to happen or want to disappoint a THREE TIME REPEAT customer.

So context is everything. If they booked with us 3 times, we must have done something right, but now because of the latest trouble, which keep in mind, we are committed to making it right, all of sudden, we are nefarious monsters. Which is simply not true. Being rightly upset and to reasonably complain is one thing, but to try to destroy a company and their workers reputation is simply not fair or right.

They will be taken care of as we have always said from the start. We stand behind our customers 100% of the time and always will. All businesses doing any large volume of transactions has challenges and complaints. It is how they are handled that counts. That is why we are the best in the business and do the volume of business we do with vast numbers of repeat rentals and referrals. We would not be in business as long as we have, if it were not so.

Happy Travels

Vacation Homes Only Beverly Hills, CA

Same thing Tonya Williams said when she took everyone's money and declared bankruptcy.

Dear Forum Readers and RedWeek Members,

No nothing wrong with renting from Private owners. Most transaction go well. However, our company has cleaned up major messes, misrepresentations, and mistakes made by private owners. They don't do rentals all the time.

Most timeshare owners use their units or give them to family members and friends. So they may rent once every ten years or less.

Here are just some examples of very common owner direct problems seen over the many years we have managed these transactions between the traveler and private rental owners:

-Owners have made mistakes on check in days........"I'm so sorry" is not gonna cut it when you have booked 7 non-refundable airline tickets. A private owner is not likely to offer to pay for that or be in a position to compensate you.

-Husbands cancel the reservations, unbeknown to the wife or vice versa.

-They said they could get the week, "no problem", you book flights and then they tell you "sorry" I though I could get the week but they were all booked up.

-Owners have fudged (some even lied) view designations and say you can see the ocean from "Garden" or "Mountain View".

-Some owners call a Studio a 1bedroom and it is not the same thing. But it shows 1b in their posting instead of being correctly labeled a "Studio" *We had an owner rent us a 1bedroom side of his 2bedroom lock out, signed the contract, and was using the 1bedroom when our client arrived and refused to switch with our client, per the contract he signed. He said "sorry I'm not moving". NOT Honorable at all. *That same client wrote a negative review in this very forum even though he knows the owner was the one that breached the contract. We had to make things right with the renter. We are hoping we can settle with the owner out of court but he is belligerently resistant to honoring his rental agreement and honestly taking responsibility morally or financially. Which brings us to the next example of problems you can have with a private owner.

-They can just change their mind on you and say ......"sorry'........Sometimes someone calls them after you negotiated $100 off their asking price, they agree, you book non-refundable airline tickets, you have a gentleman's agreement with the owner, and then they say they changed their mind on you because some one else is going to pay them full price; or worse they lie to you and say they are going to use it or will not give you an answer as to why they will no longer rent to you.

-They simply made a mistake on the dates. They though it was a Friday check in but after you book flights for 7, they call you back and say it is a Sunday check in. Worse than that they, thought they had and owned WK25 but they actually owner WK26, and you already booked flights for 7 family members and friends.

Obviously there are many more examples and even companies can get bad information and make mistakes. The thing to consider is who would you prefer handle your family vacation rental, (which tend to be larger group expenditures), an individual who rents maybe once every ten years or an experienced vacation rental company that rents thousands of units, has the experience, the checks and balances, and is in a position to take responsibility and make things right if there is a problem. More than just "I'm so sorry about that", and your on your own.

Again, private owners are fine and most will do a wonderful job for you, just do your best to verify. Or if you want a professional concierge touch and likely get the best price because of their expanded pool of owners, call for a quote.

Happy Travels

Vacation Homes Only Beverly Hills, CA

"No nothing wrong with renting from Private owners. Most transaction go well."

Heck that is what this site was based on … buying directly from the owners.

Every business goes thru changes.

Whenever you put a another business between the customer … someone pays. That business is not doing it for fun.

If anyone believes both the owner(makes more) and the seller(pays less) using a 3rd party … I have some property to sell you … Cheap.

The more a person rants about his company the more reason to run away from them. NEVER pay a company a penny unless you get a confirmation immediately. They will claim to have the week you want and take your money. Then they cross their fingers and hope to have what you want by the time you go on you vacation. It's a SCAM !!! If they can't furnish a confirmation then don't pay them a penny. Usually by the time you find out they screwed you it's too late too dispute the charge with your credit card company. That's part of their scam !

Kudos to you, Paul and Don for your opinions and insights.

I wish Preston Green put the same amount of time working with his customers as he does replying to complaints and lecturing on this forum. I will not respond to his claims, as there is no point. I will say this, however: Preston, put your money where your mouth is, stop stalling, stop the double talk, AND PAY US OUR REFUND that you admit to owing us. WE ARE NOT HAPPY REPEAT CUSTOMERS ANY LONGER.

FYI: we "altered our agreement" by adding a date to be paid by. Our attorney laughingly assured us that in no way would that "void the agreement".

Again, stop arguing with clients, stop stalling, send our refund, and start do business in a professional manner.

I will continue to keep the Redweek Forum users up to date regarding our progress, or lack thereof with Preston Green and Vacation Homes Only.

Dear Forum Contributor,

Please remove your libelous and slanderous remarks about my name, Preston Green, right away or you will here from our attorneys. You would do your self a big favor by contacting an attorney to discuss your activities as they relate to internet libel law.

Please do not use this forum to slander individuals, or companies, or make libelous remarks that you cannot back up in court.

Preston Green VHO

Dear Forum Readers,

I think Paul's last comment speaks volumes to his understanding about how the business world really works.

Every one has an opinion............

Happy Travels

VHO

Aaaaaahhhhh........Paul........you cannot contact the owners unless you pay RedWeek. And owners cannot make their properties available without paying RedWeek.......

So RedWeek is "between" the buyer and the seller .....Making money! Oh dear someone call the police they are ripping people off!

Again just a lack of understanding of business: RedWeek provides a great service, community, and platform.

And they deserve ever penny they make. Stinkin Thinkin Paul.............relax and get a hobby. Stop being a mean guy.

Be nice Paul. God bless you Paul.

Preston VHO

Preston you can not sue someone for telling the truth. Tonya threatened people the same way. Now she took everyone's money and filed bankruptcy. I challenge you to sue me. Don't be intimidated by a big bag of wind. If you are telling the truth you have nothing to fear. Social media is a victim's best friend. Preston if you really do have an attorney have him explain to you two things called " frivolous lawsuit " and " abuse of process " that you will have to defend yourself against if you are stupid enough to go after someone for telling the truth.

WOW. Yes, you are right Redweek is a middle person ... and I do loose $14.95 a year. I know that and it is upfront ... we all know that. Redweek says "rent from a owner ... save some money" .... In their documentation they state that: "Timeshare owners and travelers alike come to RedWeek to read our exclusive resort ratings and reviews, access our detailed resort information, and of course browse the thousands of timeshare rental and resale postings or advertise their own timeshare for rent or sale."

Owners and travelers ... "NOT BROKERS". Do not get me wrong I think everyone has the right to make a $.

But it should be stated that "Preston Green" is not a Owner or traveler ... as long as the buyer is aware.

Your advertisement is deceptive and not clear.

Also, again, I have never seen a price like the ones you advertise. I have called and had friends call and never found a price even close to your advertised price. Again: "That is a bait and switch. Not very open and honest advertising."

Just make the Buyer(Renter) Beware.

Only my personal experience ....can you sue me for writing this?

Also, Margaret I hope you get your refund from Preston Green. Please tell us all when you get it and how long it took.

If you do get your refund fast and the $ you lost because of the mixup.

I do feel Preston Green and Vacation Homes Only should get the credit for the fast Payment. Just like they require from us.

I will absolutely keep everyone posted as to if/when we receive payment.

As for slanderous remarks, my attorney assures me that as long as we report the facts, as we have done, there is not a case for slander. If you have indeed sent payment, as you state that you have always planned to do, then I will be happy to report that as well.

I advise everyone who has lost money because of Preston Green to make a copy of all of his posts in here before he has a chance to delete them. You can use his own words to file complaints with the Attorney General's office and use them against him in a civil lawsuit. Sink him with his own words.

I've rented from Preston 2 years ago and just booked another stay at the same property in So Cal. It went without a hitch last time, and the price was actually about $100-150/week lower than everything else I could find direct from owner. Same story this time, his price was about $50/week higher than the best offer I got direct from owner. To me it's worth it because it saves me time. I've dealt with Preston, the process is fine, you pay an upfront deposit (on a credit card, so you have protection from your credit card company), and you pay the rest once the reservation is in your name. There's plenty of dishonest people on all sides of these transactions. The owner can decide to change the reservation at the last moment, regardless of whether it's rented directly to renter or through an intermediary. At least if I rent through an intermediary and an owner pulls something like that, I want to think that the intermediary I paid will resolve this headache for me better than I would myself, because he has been doing it for longer than I have.

I want to go to the place I want, and I want to pay the least amount of money doing that. If someone can handle the travel arrangements for me, it's worth the extra $50-100/week to me, easily. My time is more important than that.

I suppose the point of this is -- it's all relative folks. Some folks don't like intermediaries and that's fine. To me, they fulfill a business need and spend their time on something that I'd rather not and I would gladly pay them for that. Hopefully, they realize that and we have a good relationship for many years to come.

If I get screwed than there are legal recourses of course, but in my experience a business would rather have a happy repeat customer than create problems for themselves over 1 transaction...

Even a broken clock gets it right twice a day !

Lol.

dealt with Green one time and that will be the last

i did rent a resort in wikiki from him, if he is the one from beverly hills ca. everything went perferct. but i do remember getting nervous because the resort did not have my name in their system until two or three weeks before the trip. this was because the room was still assigned to the owner and the guest certificate had not been issued.

He should not get a medal for getting it right that's what he gets paid to do. The stories in here about some bad situations should not have happened and he should have handled them properly. We're waiting to see if he promptly refunds some of his victim's hard earned money liked he promised.

I think you'll be waiting for a while. The problem with him is that he is hidden... The Beverly Hills address he lists is just a postal mail forwarding company that can forward the mail anywhere in the world (just Google the address). There's no record in California of "Vacation Homes Only" corporation or LLC (all public record - http://kepler.sos.ca.gov). Is he perhaps a solo guy using a DBA? Nope. You can search LA area counties for a DBA (solo proprietorship), and there's no record of "Vacation Homes Only" in any LA county.

I'm sure he's registered somewhere because he is able to cash the checks issued to his business name. But trying to get him to issue you a refund will be pretty tough I think, because you first have to find him.