point rental liquidators

sakshalee wrote:

I just got off the phone with Grand Leisure Holidays. They informed me that PRL has "liquidated" and no longer exists. They also stated that they had no connection with them and that my two year old contract was not with them, but with Sunset Harbor and PRL.

And, damn it, I was so frustrated that I didn't write down her name....

Sigh -- $8,500 and two years of repeated promises. Up in smoke.

I don't know what any of you think, but if my contract was with Sunset Harbor and PRL then Sunset Harbor is also to blame for this mess ..... I would certainly file a complaint with the TX attorney general against Sunset Harbor also.

O.K... let me shine some light on P.R.L. and raise the veil:

P.R.L. (Point Rental Liquidators) was the brainchild of a man named Robert “Guy” Russell. He is a genius at devising plans to make a LOT of money in ways that many would consider immoral or possibly illegal, while trying to legally protect himself from liability. For years he has taught his sales teams to sell timeshare based on the idea that the client would be able to rent their ownership out and cover the cost as well as make money off of it. I know because I worked for him for a couple of years and was well aware of the inner workings of his organization.

At first he owned a company called Global Destinations Consulting (GDC) but had to shut his doors because of a federal injunction from RCI. My understanding was that this injunction came about because he was putting “RCI PTS by GDC” on his caller I.D. and was using their company name, as well as telling timeshare owners that they were coming in for an “RCI update meeting”. My understanding of the outcome was that he was no longer supposed to run or own a timeshare sales and marketing company. So he temporarily teamed up with another, more legitimate company, but his greed got the best of him and they split ways. He then found the poor H.O.A. at Sunset Harbor Resort and they agreed to let him or his new company Grand Leisure Holidays (GLH), which is a subsidiary I believe of the Parent LLC R&R Venture group (which stands for Russell and Russell for he and his wife Nonna), sell their inventory. For anyone who does not know the HOA gets very little of the sales price of the timeshare, usually 5-25% of the sales price and the sales organization gets the remainder. This took place in late 2010, and since that point he and GLH have sold over $20,000,000 in timeshare.

In the middle of 2011 he held a meeting in Las Vegas to train his sales teams on a new program VSI that they were going to make mandatory on every sale because V.S.I. has certain benefits and can help owners recoup some cost. Now V.S.I. to my knowledge is tightly run and legitimate. Most of the problems that they have are a result of how outside brokers (primarily GLH teams) inflate what they can do. This is where everything took a turn for the worse.

Guy decided why pay someone else $498 per deal when he could be making that money. So he reached out to one of his salesmen B.J. Cooke and partnered up create P.R.L. (Now I am pretty sure that neither Guy nor Nonna are on the company paperwork but if you look them up the office is at 6132 w Sahara in Las Vegas where his companies are located) and if you follow the money you will see that he makes roughly half of the money that comes into PRL. They knew when this was set up that they did not have the ability to rent out the timeshare but figured if anyone ever had a real complaint they could send them a check and they would still be ahead. They also were very careful on how the contract was worded, and for those of you who purchase, you understand that what you were told and what the contract said were two different things.

Now, from my understanding, Guy has burnt Sunset Harbor and left them holding the bag with all of these ticked off clients wanting their rental checks and has moved on to sell other inventory. It is my understanding that they have closed PRL now (again this is my understanding) and have opened a new company, Excess Property Solutions (EPS). Sunset Harbor is not the first HOA that he has done this to and if nothing is done they will not be the last.

Here are a few points I want to make: 1. PRL is/was a scheme, and I am sure EPS will be also

2. If anyone from RCI is reading this Guy is still having his marketing companies use “RCI PTS by GLH”, “RCI PTS by SHR”, or “RCI PTS by RR” on the caller i.d. and inviting owners to an “RCI update meeting”. You can verify this by searching one of the above phrases on the internet.

3. Guy and Nonna have taken the millions that they have made to open an urgent care med clinic in Las Vegas.

4. It is hard to trace their involvement, for obvious reasons. He had a salesmen of his, William “Bill” Redford set up Redford Getaway enterprises as a marketing company out of Hiram Ga. And BJ Cooke set up PRL. Along with this they often sell using an alias, Bill goes by Paul Young, and when Guy was actually selling he told clients his name was Ryan Roberts.

5. The company(s) address is 6132 W. Sahara Las Vegas NV, 89146.

6. Sunset Harbor is NOT a part of the scheme, simply a bystander which stands to take the brunt of the complaints and problems that arise from PRL, because of the way it was sold.

7. The people who are posting positively about PRL are, with 100% certainty, employees and salesmen. As a matter of fact, I recognized one of the handles as a salesmen of PRL and GLH.

My final observation: It truly is much like organized crime. You have one center character calling the shots and the people and teams under him pulling the trigger. I know that there are A.G.’s in a handful of states trying to find out more about them. That being said, many of the “trigger men” don’t even realize the full picture of what is going on, much as I didn’t. I got out when I realized things weren’t right and suffered financially for my “betrayal”. But I can sleep at night knowing that I am trying to make amends, and hopefully this post will be helpful to many of you out there.

Thank you so much for all your information, I am so glad you are So Honest and will put that info out there. I sure appreciate you. I really hate that this has happened, I really cant believe we fell for it. I actually had bad feelings about it, my husband was like hey that sounds good, and I just didnt think so. But now, we have totally wasted a whole year and lost too much money.

I suppose I do have the deed of SHR but I didnt want it either. I just wanted to have points to use like they had told us. I hope the Attorney Generals can get this situation settled up and they wont be able to do this to anyone else. I knew Mr BJ was of no good from the beginning.

I really dont know how my giving them my week of one of my resorts did them any good and i lost a week that i paid high maintenance . I really would think that they could be arrested for theft by deception, if you ask me.

I am still so totally furious I could strangle someone. I hate the way Misty Moran got on phone with us last March and talked for so long acting as if we should send in our other 2 weeks and get money for them, and how hateful Sara and Lisa were that answered the phones. I knew NO one would let you talk to anyone.

WEll, thanks for all you told, sounds like you know them well.

Thank you for your in depth explaination of what this company is doing and how they were doing it.

What do you know about Todd Miller, director for RR Venture Group? (If that is even his true name. The e-mail address on his business card is not a valid e-mail address.) The address and phone number for both RR Venture Group and PRL were the same address on Sahara in Las Vegas. His team of sales people were just in Carson City and Reno just a few weeks ago. They are still using the RCI name and calling people like ourselves to come to Denny's or Applebee's for a RCI update meeting.

They were selling timeshares for Vacation Villas out of Florida and trying to set people up with PRL and VSI memberships.

We didn't purchase and after I did some research out on the net, I confronted Todd Miller of out and out lying in their sales presentation.

What makes me sick is to know that several elderly folks purchased from these guys the night we were in that meeting. Who knows how many more on the other nights they were meeting with people. So that money they got paid, just goes into the pockets of these sales people and this Guy Russell.

Do you know the name of this so called Urgent Care Guy and his wife purchased in Vegas? People could alert the A.G. office as to where they may find these people.

Bobb749, Thank you for the information you posted. My elderly parents fell for this scam in May 2012. Their "salesmen" were Hughes Dewailly and Pat Thompson. Do you have any information about these two guys? I do believe Sunset Harbor Resorts is in on the scam because they will not agree to cancel the contract my parents were tricked into signing. I also believe Bank of America is in on it too because they allow these two guys to open new credit card accounts for people, and they know it's a scam. I spoke on the telephone (815-970-0400) and emailed (bjcooke61341@yahoo.com) back and forth with BJ Cooke from PRL after he got on this bulletin board offering to help get Sunset Harbor Resorts to credit the money back to my parents' credit cards. He even friended me on FaceBook. He sure seemed sincere, but I had read too many bad reports about him to really think he could fix it. Yep, nothing happened. He did give me the name of a person to call at SHR (Malia), but she wouldn't agree to credit the accounts. I even got the fraud investigator from BOA to call her, but she said they don't process credits. One thing SHR did do real quick was send an invoice to my parents for the first year's maintenance fees. It's been 6 months, but my parents still haven't received the deed to the timeshare they supposedly purchased. We don't even know if the paperwork is legit. Unfortunately, BOA won't consider the charges on the credit cards to be fraudulent because my parents signed the paperwork, so BOA says my parents have to pay it back. If you go to PRL's website, you don't see any place to search through available condos for rent, all you see is how to turn over ones you own. So, they don't even TRY to rent out your stuff, so they would never be able to get you any money. I guess BJ knew I was on to the scam because he never even asked us to get a Guest Certificate from RCI for them to use to supposedly rent out the condo. Is that how it usually works? But, according to BOA, Sunset Harbor Resorts is the "vendor" so they got the $9500. Maybe PRL usually gets $495, but SHR is the real culprit, it appears to me. According to BJ, right after my parents' deal, Hughes Dewailly closed his company down. BJ claims PRL even got scammed by Hughes on my parents' deal and never even got his $495. Hughes had a company called HD Great Getaways, but he didn't use that company in my parents' scam, just his personal name (and implied he was affiliated with RCI). The 2 salesmen wrote up a contract for my parents to join the RCI Points Program. Last time I checked with RCI, they still had no record of it. The meeting my parents attended was in Hammond, Louisiana. Where were some of the other meetings? I wonder if there's a way we can all get together and bombard the NV Attorney General with complaints all at the same time and possibly get some action.

For the record;

My salesman, back in December 2010, was Jay Armstrong.

I then spent six months in the second half of 2011 talking with BJ while he was "fixing" things by starting up PRL. He blamed Jay Armstrong for screwing everything up.

The sad thing, from my perspective, is that the original business plan for renting the points, as presented to me, makes sense. Too bad they apparently only knew how to lie and cheat ... and not how to make an honest business work.

I purchased in July 2011 and was told I'd be paid in 3 months. After 6 I tried to get my money back from CC and they said that I couldn't because the "prl" joke of a contract was air tight. Then I complained that I didn't have my deed yet. When I disputed my card they did it as failure to deliver merchandise. What the credit card purchase is actually for is a deed. The paperwork said I'd have it after 120 days. I got every penny back. I'm glad I kept my vsi membership though. We've been using the heck out of that. We always deal with a lady named Jessica and a guy named Josh. They are great. The actual resort is a little rough though. I'm just glad I had good grounds to dispute. I though you only had 6 months to do so but mine was almost 8 months. Situations like this get extended. I got every dollar back.

tinak117 wrote:

The meeting my parents attended was in Hammond, Louisiana. Where were some of the other meetings? I wonder if there's a way we can all get together and bombard the NV Attorney General with complaints all at the same time and possibly get some action.

Also, file a complaints in all states where BJ has done business. tina, you should have heard back from some of the attorneys general in states where you have filed complaints. If you've read this entire thread there have been meetings in IL, AL, TX, GA, NV and many other states.

Going into my post yesterday I must admit that I had not read all 16 pages of this thread. Last night I sat down and read through many of the post. I am deeply saddened. First, to think that I was part of an organization that made people feel the way that Tinak117 feels now and that outright lied to folks like her parents. Secondly, because I see so many people mention Malia and Lisa Benza, who in my perspective were honest, morally sound individuals. It is a sad example of how people bend, break, or ignore their moral compass because of money. They are both mothers of teenage children, and I am sure they would not be proud if their kids found out what they are a part of. As far as Sarah, she might as well be one of the salesmen. She, in my opinion, always put the dollar and status at the top of her priority list.

Everyone that has been mentioned in response to my post, are real people and these are their real names. The only one I am not sure about is Todd Miller. I do not know him or who he is. I believe this too may be an alias. Can you describe him or share the number or email address he gave you?

Guy and Nonna are owners of Doctor’s Express, 655 South Green Valley Pkwy, Henderson NV 89052. Phone # 702-674—6748. It is a franchise.

Obviously I see things from the sales side that many clients, or concerned individuals, do not see. I know that there is a lot of question about which entity is responsible so I want to clarify: Many small resorts or even larger resorts that do not have onsite sales offices will release, or sell their available inventory (through the H.O.A.) to sales teams or brokers to sell to the public. They do this to continue to build revenue through maintenance fees to continue to improve or simple keep up the property. The way it is sold is up to that sales organization and in this case it seems that S.H.R. picked the wrong one. Guy and Guy alone decided how this inventory was to be sold. As a matter of fact, they put out an email to their teams when they launched P.R.L. stating that they would not accept or process any sales of Sunset Harbor without P.R.L. being attached. When a client calls the resort and complains, and a representative of the resort contacts G.L.H., they are sold the same bill of goods that B.J. is trying to sell here. “Everything is fine, they are just waiting, they are going to get the money, they are just having buyer’s remorse, it is going to be taken care of.” The brilliant but diabolical part of what Guy has done is that all the paperwork is for P.R.L. or Sunset Harbor. His company, Grand Leisure Holidays is left out of the clients’ eyesight. This is going to catch up to him though. Legal battles follow the money, and it all goes to and through him. PRL receives their checks from GLH or R&R just as the salesmen or sales teams do. The ugliest part of the email is the last line “Happy Hunting”

So for B.J. to come on here and say “PRL doesn’t have salesmen” KNOWING that you cannot buy the resort without PRL is just another blatant lie and sales tactic. They are just treating you, the client like a hot potato, hoping that if they toss you around enough you will just cool off and give up. Secondly, B.J. was a GLH salesmen before he and Guy teamed up to create PRL and continued to sell for GLH.. And they have done sales in almost all of the contiguous 48 states. Michigan, Wisconsin, Minnesota, Illinois, I know are some of their stomping grounds.

In response to fs40, I believe VSI to be legitimate and credible, Josh is a family man who seems to deal responsibly with both clients and contractors. I am glad to hear that part of your purchase is going well for you. They, like Sunset Harbor do not have employees in the field policing how their product is being sold.

Final Suggestion, write to Vacation Villas in Florida, email them, and let them know what this organization that is selling their inventory did to you. Put these “crooks” on an island by themselves where nobody wants to get near them. Without inventory, they cannot exist.

I would love to see this presented to one of the investigative news agencies like Dateline NBC or 20/20 to see if they would consider doing a story about the scam. If enough victims approach them they might just do a segment. That would get the word out to millions of people and put pressure on law enforcement and BOA to look into it and prosecute to guilty persons. Hopefully some of honest employees may come clean and bolster the case against the perpetrators.

We bought on 5/31/12 and disputed in october because we never received a deed or an RCI account that was supposed to come with purchase. We never had the chance to deal with PRL although it's sounds like we would have been disappointed. The VSI has been the only silver lining. I can't believe I never got a deed. Isn't that the easy part? It ended up being a blessing that they couldn't deed us. Easy decision for mastercard. The $199 for VSI ran separate so I was able to keep that. Going to Florida Keys in January. I should thank Sunset for being terrible enough to get my money back but introducing me to a different exchange network. But I wont...

fs40 wrote:

I purchased in July 2011 and was told I'd be paid in 3 months. After 6 I tried to get my money back from CC and they said that I couldn't because the "prl" joke of a contract was air tight. Then I complained that I didn't have my deed yet. When I disputed my card they did it as failure to deliver merchandise. What the credit card purchase is actually for is a deed. The paperwork said I'd have it after 120 days. I got every penny back. I'm glad I kept my vsi membership though. We've been using the heck out of that. We always deal with a lady named Jessica and a guy named Josh. They are great. The actual resort is a little rough though. I'm just glad I had good grounds to dispute. I though you only had 6 months to do so but mine was almost 8 months. Situations like this get extended. I got every dollar back.

That is a great idea to try to see if Nightline or one of those investigations would like to expose them.

Who is BOA?? i dont know . I did talk today with Candace at SHR, she said that she was so sick about it and for me to wait and see what they were suppose to find out today. I havent heard back this afternoon. My husband is going to see if he can get her again tomorrow.

We have to all ban together and get something done about this. I am sure SHR will probably not want to do anything but I think they should be responsible too. Because I do fell they would have to know what was going on.

sm

i have not seen anything that i could figure out was BJ's wifes business.. there were too many with that name.

I would like to see mr BJ pay so bad for all of this.. I could just scream.

Did you have to pay the invoice for the 1st year's maintenance fees? What state are you in? Did you have to hire an attorney to talk to the credit card people? Was it a Bank of America card?

fs40 wrote:

I purchased in July 2011 and was told I'd be paid in 3 months. After 6 I tried to get my money back from CC and they said that I couldn't because the "prl" joke of a contract was air tight. Then I complained that I didn't have my deed yet. When I disputed my card they did it as failure to deliver merchandise. What the credit card purchase is actually for is a deed. The paperwork said I'd have it after 120 days. I got every penny back. I'm glad I kept my vsi membership though. We've been using the heck out of that. We always deal with a lady named Jessica and a guy named Josh. They are great. The actual resort is a little rough though. I'm just glad I had good grounds to dispute. I though you only had 6 months to do so but mine was almost 8 months. Situations like this get extended. I got every dollar back.

You sound like someone that might be a former employee of that company. I purchased with this company bought with sunset harbor and have received checks thru PRL they have treated me with divinity and respect, done everything they said they would but I don't know all that you claim here so you sound like a disgruntled employee. Hope it works out for you

Funny if its a scam why is a respected resort and bank financing them?.

Wow what a disgruntled person you are. Thank you for all that bogus information. I bought with this company and have had great vacations thru VSI and surprise that PRL you said doesn't work has for me they have paid me on every point I rented just as they said they would.

I don't know these people you mentioned and until it doesn't work for me I will keep a positive outlook and move forward I suggest you do the same life is much better than setting around throwing stones with negative half truths because as you mentioned " your an X employee".

My question is this if you knew it was a scam why did you work there for, as you mentioned 2 years?

jamesj406 wrote:

Wow what a disgruntled person you are. Thank you for all that bogus information. I bought with this company and have had great vacations thru VSI and surprise that PRL you said doesn't work has for me they have paid me on every point I rented just as they said they would.

I don't know these people you mentioned and until it doesn't work for me I will keep a positive outlook and move forward I suggest you do the same life is much better than setting around throwing stones with negative half truths because as you mentioned " your an X employee".

My question is this if you knew it was a scam why did you work there for, as you mentioned 2 years?

Actually, I believe YOU are the SHILL here for PRL since so many other people have posted their negative experience concerning that company.

jamesj406 wrote:

I purchased with this company bought with sunset harbor and have received checks thru PRL they have treated me with divinity and respect ....

I assume you meant dignity not divinity ????

Jamesj406 sounds like he is connected to this scam. Read all the posts and you will see that PRL is nothing more than a ponzi scheme. They have left a huge trail of victims. Only BJ Cooke and his band of thieves has come into this forum and sang the praises of this scam. I'm sure there is enough facts in here to convince anyone that this is indeed an ongoing scam.