Marriott Vacation Club New Policy - Can’t Do Rentals? No long can change the primary guest name for Ownership Week Reservation?

This may be a very recent change. We also were assured when we purchased our units from Marriott that we could rent them to others we didn't know.

This worked for me yesterday. I stumbled upon the link and I was able to complete the guest name listing. I then called Owner Services (I am at the Chairman Level) and confirmed that they received all of my guest naame addition forms. I was told that I should get an email within 72 hours with the new person's name on the form.

https://ownerservices.marriottvacationclub.com/forms/reservation-name-change-form.html

I am a person trying to rent. I’ve paid and am waiting for confirmation and have been waiting for 7 days. This is concerning as there has been no communication regarding delay from owner and redweek just asks me how long I want to wait before letting it go! Would I be more reassured if I called the resort directly? I only have the owners name from the agreement signed. No other contact info

an54 wrote:

I am a person trying to rent. I’ve paid and am waiting for confirmation and have been waiting for 7 days. This is concerning as there has been no communication regarding delay from owner and redweek just asks me how long I want to wait before letting it go! Would I be more reassured if I called the resort directly? I only have the owners name from the agreement signed. No other contact info

I would ask Redweek Customer Service to send the owner the name change form link (https://ownerservices.marriottvacationclub.com/forms/reservation-name-change-form.html), as it took me 3 days to get the link from Marriott, and felt like I was getting no good service until I finally got it from a THIRD representative. I don't think you'll have any issue once the owner is able to change the name, but they may be having a similar issue to what I had, where the Owner's website is broken, and the link above works just fine. After about 8 or 12 hours, my reservation was updated for my renter!

It looks like Marriott Vacation Club has updated its policy, restricting rentals by no longer allowing changes to the primary guest name on Ownership Week reservations. This could be to prevent third-party rentals or unauthorized transfers. If you need clarification or possible workarounds, it might be best to contact MVC directly.

I have Vistana Westin Kaanapali and although they are now owned by Marriott we can still change the name of the guest I believe that's why I'm charged $250 a year so I can have more ways of using my points

taejoonk3 wrote:

Hi, my family has a few Marriott Vacation Timeshare deeded weeks. Since we can’t goto our home resort every year, we have been renting out the unused weeks on Redweek for the past 7 years.

Up until just recently, we were able to log onto Marriott.com to change the primary guest name for our guests. However, the system no longer allows us to do that from the website so we called Marriott Vacation Club Ownership Service and asked them to manually change it for us. To our surprise, the manager told us due to the new policy change, they no longer allow owners to change the primary guest name and asked us to goto myvacationclub.com to fill out a new guest change request form. He said, the guest name can only be added to the ‘additional guest’ section and the primary guest has to remain under owner’s name who made the original booking (also the linked account number can’t be removed). Additionally, we had to agree to all the terms including a clause saying, we (as owners) can’t use our week for ‘commercial’ purpose (like renting to a 3rd party for profit) and if Marriott were to find out, they have the right to cancel the reservation!! Is this true??

1. Owners can no longer change the primary guest name and can only add the guest name to the reservation.

Redweek requires us owners to change the primary guest name to the guest name….but with this new policy, how do we do that? I want to know if anyone experienced this for Marriott ownership week reservation (not points reservations / interval exchange bookings) and how did you solve this issue?

2. Owners cannot rent out their units for commercial purpose? If Marriott finds out we are renting out to a non-family (for example on Redweek), they have the right to cancel this booking? (Is this really enforced?? Has anyone ever had their bookings cancelled since it was deemed ‘commercial use’

When we purchased our deeded Marriott timeshare, the sales person assured us many times that we as the owners have the right to rent out the unused weeks to 3rd part to recoup some of high annual maintenance fee + tax. How can Marriott Vacation Club suddenly say, we can’t do that? Owners renting out their own units on Redweek is also considered ‘commerical use’? We feel like we got scammed by Marriott Vacation Club…

If you can share with us your own experience, any insights, that would be greatly appreciated. Thank you in advance.

Update: I posted another thread on Tugs timeshare forum and someone told me there is a similar topic that’s been posted with more details (it seems like they are cracking down on points bookings / interval exchanged weeks more so than ownership weeks, but who’s to say they won’t do the same in the near future for ownership week bookings too? https://tugbbs.com/forums/threads/arriving-guest-information-merged.351715/

Hi all - I’ve rented a week in Park City and a week in Myrtle Beach thru redweek so far this year. The Park City week took a while for us to have our name listed (we were listed as “additional guests” in addition to the owner). The owner had to fill out a form and send it in before the change was reflected. This was moderately unsettling to us until the resort showed us in the system. The owners kept us in the loop during this process. For the Myrtle Beach week, we were shown as the primary guests almost immediately (could see the reservation in the Bonvoy app). I’m not sure if there’s a difference in changing the guest name depending on your original timeshare status (deeded week or points). The Park City owners have a deeded week and have owned for a long time. I’m not sure about the Myrtle beach owner.

We went to the sales presentation at MB and the sales manager made a point to say that Marriott is sending cease and desist letters to owners who they deem to be “profiting as a business” from renting their timeshares. Seems to me this is BS. A cease and desist letter isn’t worth the paper it’s printed on without a solid legal foundation. How do they define profit? Commercial? Basically this whole thing amounts to a Redweek harassment program because they cannot justify their sales pitch if you simply show them the redweek resale page. They would rather harass current owners than exercise every ROFR. It’s a simple math equation to them. I love the MVC product and the MB property is super convenient to us living in SC but this whole tactic is distatsteful.