Wyndham/RCI bonus weeks developer promotions

I have owned at Wyndham Santa Barbara since 1997 and have also been an RCI member the entire time. I have always paid all maintenance fees and extra assessments when due. Even though I have been discouraged by the rising cost of timeshare fees, I was at least satisfied that I was offered a sales promotion when I purchased for two last-call bonus weeks per year when I deposited my week with RCI. (The certificate states for $99, even though they have increased the charges each year.)We have used at least one of these weeks each year. Now, RCI and Wyndham tell me that this has been discontinued, even though I emailed them a copy of a certificate which shows expiration :none, and have a page in my purchase agreement showing these bonus weeks. Should I contact a lawyer or do you have a suggestion as to how I can get Wyndham/ RCI to live up to our agreement.

Yes, I would contact a lawyer. He/she may be able to have you grandfathered in to your original deal going by what your contract states.

Have you asked Wyndham or RCI?

connys wrote:

....Now, RCI and Wyndham tell me that this has been discontinued, even though I emailed them a copy of a certificate which shows expiration :none, and have a page in my purchase agreement showing these bonus weeks. Should I contact a lawyer or do you have a suggestion as to how I can get Wyndham/ RCI to live up to our agreement.

BEFORE consulting and paying an attorney, I would strongly suggest FIRST submitting (in writing, sent by certified mail --- no more useless emails) your case to Wyndham's own Legal Department in Orlando, FL. Include copies (NOT the originals) of all pertinent documents at issue. Specifically request that the Legal Department respond to you ONLY in writing, promptly and under signature. You should perhaps first contact Owner Relations by phone (at 1-866-388-7654) to CONFIRM the correct address for the Legal Dept., which (...at least last I knew) is:

Wyndham Vacation Resorts Attn: Legal Department 8427 South Park Circle Orlando, FL: 32819

Your initial email inquiry was likely fielded and responded to by some low level clerical employee who likley lacked any meaningful knowledge (or legal authority) in the first place. You shouldn't much care what an administrative staff assistant has to say about ANYTHING, let alone about a legal contract matter.

This suggested approach will cost you only the minimal time of complaint preparation, some document photocopying and postage. The Wyndham lawyers might just decide you are serious (and well enough armed with supporting documentation) to back off and simply choose "revise" their position to your satisfaction, rather than engage in legal battele. If not, THEN you will have at least collected even MORE documentation to bring to a private attorney to examine potentially actionable "breach of contract" by Wyndham. You'll also have acquired additional documents that will save research time by the lawyer (...time which YOU would otherwise be billed for).

In short, don't just prematurely run to a private attorney when there are better and less costly avenues for you to FIRST pursue on your own. Good luck; I hope "the "squeaky wheel gets the grease".

Thanks so much for the reply and actions to take. I was frustrated and really didn't know the next step to take. I will follow the suggestions. Glad to have help from other timeshare owners.