refund policy for death/sickness.

Hi I rented a timeshare for 4 days beginnig the 25 at windham benthly brook in Hancock MA. On Saturday the 19th I got the news that my sister only had a few days to live. I contacted seller on 20 and 24th and have not heard back. I am wondering if there is a refund/exchange policy.

Unfortunately that's very short notice to expect someone to be able to re rent the unit. This is an example of what cancelation insurance is for. I had to cancel once myself but fortunately I was able to just pay a fee to bank the week for another time. Best suggestion is to inquire if you can pay a fee to use it another time.