Marriotts Poor Customer Service They Just Dont Care

I have been a Platinum loyal Marriott customer for many years. This spring I booked my 2 bedroom ocean front and my one bedroom ocean view for a family vacation at Maui Ocean Club, my home resort. My Airline cancelled original flights, My Governor says no non-essential travel, and my wife and I are 70 years old. The federal government says stay in place. Alaska and Southwest let me bank the $7000 flights for later travel. Avis gave cash refund. YET, MARRIOTT DOES NOTHING, THEY COULD OFFER EXTENDING VACATIONS FOR LATER THIS YEAR OR NEXT YEAR. BUT NO THEY SAY BANK WITH INTERVAl... What a joke. It would cost Marriott peanuts to let owners extend for a year during this extreme time. If you pursue this path they will lose a lot of loyal customers.

Gary M