"Contact Owner" option under full service booking - no response

We booked a full service trip over a week ago, it was charged to my credit card but still has not been confirmed, and zero response from Redweek.

I also used the "contact owner" option under My Trips, but have not received any response. Has anyone else had any luck getting a response through this option?

Thanks!

We had the same thing happen this week. very frustrating!

DO NOT TRUST REDWEEK'S "FULL-SERVICE" RENTAL

We had units rented in March, before everything shut-down. We had two separate renters who said they were uncomfortable traveling, even though the resorts were open. We personally spoke with Both Renters and they understood their rent was NON-REFUNDABLE and they were NOT expecting a refund. In the contract that Redweek has the renters sign, Redweek suggests that renters get Trip Insurance. These renters chose not to. In the past we did not use the FULL SERVICE option. We always collected 1/2 rent at booking and full rent 30-60 days prior to check-in. Redweek doesn't pay the owners ANYTHING until 2 days after check-in. If we had rented on our own this would not have been an issue. DO NOT TRUST REDWEEK.

Redweek decided that even though our 2 beautiful 5* resorts were open and habitable, they decided "they were not habitable." Sent the rents back to the renters. They were both habitable March 21 - 28. Proof: We had other renters who were there, who rented my 3rd week who did not cancel. They were enjoying a fabulous vacation at a fabulous resort.

Basically, Redweek Broke the Trust with us. Kept our Rents.

Redweek asks that we understand in these unprecedented times. We were SCHOCKED when we were informed that they were returning the rents, especially when the renters were not expecting it. They used our money for their Marketing gains. Not right We spent over $3200 on Fees for those 2 units we rented through Redweek. We are retired, on a fixed income, and not receiving those rental $'s hurts badly.

HERE'S MORE INFO: We were made aware that one of our renters who cancelled for that week in March also does work for Redweek (Maria at Dash Realty). We can’t help but feel that Redweek and she worked an inside deal. Dash Realty was helping Redweek cover calls back in March, maybe they still are.

At the very least, the rents should have been SPLIT between renter and owner, and frankly that doesn’t seem fair since the resort was completely open an it was the Renter's “risk” not ours for goodness sake.

We are so completely disappointed with Redweek’s handling of this.