Maui Fires

We would like to see how we can get a refund on our rental in late September/early October. This is something no one could have predicted, and there is no way that the resources will be available to welcome visitors. The situation in Maui is not fluid, it’s a terrible disaster where renters should not use resources in west Maui that need to go to local relief. Hawaiian Tourist Association is telling tourists and even volunteers not to come to Maui and take up resources. Let’s not pretend this will be a smart tourist destination in a month or two. Please tell me how we go about getting our refund.

We absolutely understand your concern! In order to see about a refund or cancellation, you'll need to open a booking discussion (if the rental in question used RedWeek Booking) or contact the owner directly (if the rental was an owner DIY). Please understand that unless you hear from us, we are obligated to follow the terms of the rental agreement in place for your booking. For renters, you can view the cancellation policy in the My Trips section of your RedWeek account.

If you have any additional questions, please do not hesitate to contact us support@redweek.com and we’re happy to help you look into your specific situation!