Hilton Grand Vacations Club (HGVC) at Waikoloa Beach Resort Reviews & Ratings

Perfect getaway for a family vacation in beautiful Hawaii. The weather in June is comfortable, and great for tanning! It's truly a paradise, with something for the whole family. The memories you take with you are priceless!

The last time we stayed at our "home" resort it was wonderful. The location was super quiet, waking up to the sounds of the ocean but views of the mountains beyond the lush gardens.

When using the points for other Hilton and RCI locations, we have had exceptional stays with high quality facilities, comfort, and enjoyment.

Awesome vacations guaranteed anywhere! Hilton has standards and only the best will do. I have a picky family where everyone ones their own bed and room and Hilton delivers!

The entire Waikaloa complex 20 miles north on Kona International Airport on Big Island is spectacular— from sunset views to immaculate and exotic landscaping With Hilton ownership you can go anywhere in the world Hilton has hotels and resorts. Kingsland is one of my favorites because it’s ultra clean, the weather is always pleasant, and the staff takes the spirit of Aloha yo heart. A top feature at Kingsland is the long winding swimming pool with many nooks and waterfalls and hot tubs tucked around the protected pool area Lots to do nearby from hiking to snorkeling to luaus and fine dining

One of grandest and largest resort in the planet, efficient staff and prompt and complete services despite size, international flavor for ambience and gourmet facilities.

This is our favorite vacation place in the world! Beautiful scenery and lovely walking in the area. Shuttles take you to the shopping area and to the Hilton Hotel/Kings Land area. Relaxing vacation for my husband and I! Take the walk around the edge of the Hilton property lagoon and dolphin pond in the morning. Wonderful! Located in the best place on the island - minimum rain/ lots of sun. Hawaii - waterfalls, volcanoes, wonderful beaches. This is a no brainer!

WOW, what a great place! The tub in the master suite is humungous. The beds are comfy, and the suite is fully furnished with anything you need, including washer/dryer. The views are amazing from the lanai. Depending on which floor and building, you get ocean or golf course and always mountain views; and such peace and quiet!! The shuttle takes you anywhere within the Kingsland properties, including the 2 great malls and the Hilton hotel, where you have full privileges of the hotel, including swimming with the fish and turtles at the beaches, restaurants,etc. The Dolphin Lagoon is a treat for any dolphin lover. Marvelous place!!

We just returned from a one-week stay through an RCI exchange. We stayed in a 2 bedroom/2 bathroom ground floor unit with a golf course view. Every unit has recently been completely remodeled! Beautiful resort on the Big Island!

We just returned from this resort. The resort is gorgeous. The room is spacious and hot tub in masterbedroom is nice and huge.

We took the shuttle, which wass every 30 minutes, from the resort to Hilton Waikoloa Village. You can spend a few days in the Village. You can go around the Village with monotrain or river boat. The swimming pools, Logoon sand beach and the dolphin pool are attracting adults and children. Childrens are having a great time there. The food was pricy in Hilton Waikoloa Village. You can bring a cooler and sandwitch there. The unit has washer and dryer. We wash and dry our swimming suits every day. The kitchen was nice with all ultensils. We went to the near by grocery store got enough beers, cold cuts, juice, eggs and bread. We have breakfast in our unit. We went to Waimei farm market got a lot of freshly baked bread and fruits (papaya was 50 cents each in the farm market and it was about $4 each in the supermarket) We eat fruits for snacks and breakfast. Pineapple was sweet.

We also went to the Volcano National Parks. It is nice. We enjoyed very much.

This resort is gorgeous and it is situated right on a golf course and within a short distance of the beach. Visitors will enjoy a beautiful golf course view (with a view of the ocean in the background if you have a unit on the 3rd floor and in some cases the 2nd floor). If you get a first floor, dont fret...imagine walking out into nice green grass at the edges of the golf course...not bad. A Hilton bus leaves on the hour for the Hilton Hotel which has giant swimming pools, dolphin shows and dolphin experience for kids (kids even get to pet a dolphin), and many shops and restaurants. The Waikoloa resort itself has a great pool so if you go to the hotel it will be for the other amenities besides the pool. The same bus also takes you to Kings shops (minutes away) where you can get fast food, fine restaurant dining, groceries or a 70K Rolex watch if you can afford it. Bottom line, this is a fine place to visit for kids and adults alike. If you enjoy walking there are plenty of places to walk and within minutes you can reach an area where there are petrogliphs. Also several times each week right by the pool they have activites as they have dancers, singers, and other entertainers for your enjoyment. Thursdays are free ice cream day by the pool at 4:30. Always something going on by the pool. They have tennis courts and balls and rackets are provided. In short, a great place to spend your vacation.

A wonderful resort, esp. for families. Spectacular pools, lagoons - a beautiful property. The timeshare units are located down the street from the resort - brand new & gorgeous. Many excellent restaurants nearby.

We just bought a timeshare at this property and can't say enough about this gorgeous, new resort with full privileges at the Hilton Waikoloa Resort!

Waikoloa Village is an ideal place from which to experience the Waikiki beach area. The property is fresh and everything is convenient. It is a great place to stay and relax or be a jump-off point for the many other amazing locations around the island.

I am a Hilton Honors Diamond member and have been for over a decade. My wife and I have stayed at this property since it opened as a Hyatt. We generally stay once, sometimes twice, a year. The exterior appearance of the resort is looking the best it has in years - congratulations. The Terrible rating is for the HGVC organization which now controls the Ocean Tower (the largest of the three hotel towers).

We are here on a timeshare promotion package. The concierge was supposed to contact us 45 days before arrival so we could extend our rental car (at our cost) since we were staying at the Mauna Kea Hotel before and trying the HGVC Kingsland property afterward. No call. After multiple calls we determined they could not extend the car rental as previously discussed. Since we did not want to deal with 3 car rentals we just got our own for the entire period. Finally after speaking to a decent civil person at HGVC we received 30K HH points (~$100) for our 8 day car rental. Later when checking their dysfunctional HGVC portal we saw that we had received only 25K. Further phone calls with HGVC could only be described as interacting with wannabe DMV employees. "I can change the award to 10K, want that?" Unbelievable. No excuse for customer rep being so combative and rude. UNACCEPTABLE.

As a courtesy to the HGVC sales rep we would be meeting with I called the Vacation Gallery and left a message for the sales manager to resolve this before our arrival. No response. UNACCEPTABLE.

Once on property and checked into our studio we discover, while the lights were on, a large roach. If there is one there are probably hundreds. So that night was ruined moving to an old, unrenovated, hotel room. The next night was consumed moving to another studio (no upgrade).

We spoke to the Front Desk Manager on the first night, now it is the third night, and no return call on compensation. There is ZERO service here. Frequently the operator DOES NOT ANSWER. We walked (500 steps according to my fitness tracker) to the front desk to ask to speak with her because the operator was MIA. Well so was the manager - apparently for whole night. UNACCEPTABLE.

The bed has adjustable spotlights on either side - nice touch. The one on the right hand side does not work. Second night reported to Front Desk Manager - no action. Called engineering - after waiting on hold for forever- specifically told them "spot light". Two guys show up with the wrong bulbs. "Sorry boss, management has those locked up...tomorrow." Tomorrow - nothing happens. Repeat, same results. UNACCEPTABLE.

Pool towels? They have eliminated pool attendants and now they a dispensed by a machine - which is frequently out of towels. UNACCEPTABLE.

Also the design of the Studio units has totally inadequate lighting in the dining/LR end of the unit. Housekeeping was unable to provide additional lights. UNACCEPTABLE.

Oh, remember when Hilton solved the dreaded alarm clock issue by standardizing alarm clocks across their properties so guests knew how they worked and could tell whether they were armed? No more. The alarm clock has the wrong time and I could not change it. Engineering could not change. The bellman could not change it, and obviously housekeeping couldn't either. UNACCEPTABLE.

Some functioning adult needs to intervene in HGVC. They are ruining the Hilton brand name both at the concierge/customer support side and the Ocean Tower execution side. We will see what happens next when we go Kingsland.