It is indeed a great location, but if you are not a timeshare owner and make a reservation through the central reservation system, which...
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It is indeed a great location, but if you are
not a timeshare owner and make a reservation
through the central reservation system, which
requires full payment in advance--watch out. I
made a reservation in early November for a "one
bedroom, one bath, sleeps 4" condo through the
central reservation center (Winner's Circle
Resort Management) for the week of February 6,
2005. I was assured by the reservation agent
that the condo would have an ocean view.
It was with considerable surprise and dismay
then to find when we checked in on February 6
that we had been assigned to a non-ocean view
room that faced an intersection and that had a
no-privacy patio only inches from the public
sidewalk. To make matters worse, the entire
first floor with the exception of our unit and
one other was under renovation with signs
warning of construction noise all day long.
Winner's Circle's website now mentions the
construction, but no such warning was on the
website in early November, nor did the
reservation agent tell me of the pending
construction when I made the reservation. Seems
to me that once the construction plans were
made, I should have been contacted and given the
option to change or cancel the reservation. I
felt that I had been deceived when I made the
reservation and, at the same time, I felt
trapped because I had been required to pay in
advance for the entire week.
I expressed my dissatisfaction to the desk clerk
who told me there was nothing she could do as
the Cove was fully booked. Nevertheless, later
in the evening, she found a "sleeps two unit"
with an ocean view on the third floor. While
cramped for our family of three, it seemed like
the better alternative so we moved. No sooner
were we in the room, then the clerk called again
to say there had been a mistake--the room had
already been given to someone else. By this
time I was nearing my wit's end, but somehow the
clerk resolved the situation and we remained in
the room for the rest of our stay.
After the trip, I wrote Winner's Circle Resort
Management two letters regarding my experience--
they didn't even have the courtesy to respond.
What an outfit.
As I said, the location of the Cove is ideal and
it is a nice place. But given our experience, I
would not make another reservation.