Club Regina Cancun Reviews & Ratings

Club Regina™Cancun is a beach resort located in Mexico's premier vacation destination, nestled between the Caribbean Sea and the Nichupte Lagoon. The location brings ancient and contemporary Cancun to your vacation experience. This destination offers seaside views of naturally turquoise waters; perfect for waterskiing, diving and snorkeling.

The resort amenities include an on-site restaurant and bar, and a sparkling swimming pool. Tour Mayan temples nearby and later, enjoy Cancun's international nightlife. The night lights up with some of the best clubs in Mexico, playing every music genre from salsa to R&B.

For many years, my husband and I we came to this resort and we felt very much at home. They always say to you welcome home, very pleasant staff and they will always assist you if you needed help, clean environment and a very clean nice beach and close with all the transportation.

We are Raintree Owners though this was our first trip to the Cancun Resort. We did not have a room with an ocean view. They are in the process of updating the rooms. Our room had been partially updated and was acceptable. The completely updated room that we viewed was very nice. The beach was great though a little rough at the time we were there. The restaurants were very nice. We preferred the open area by the pools and near the beach. The restaurant that we visited for brunch at the Westin Hotel was very nice. Bus service was convenient. We went on some excellent excursions recommended by the travel service in the Lobby and discounted for owners. The concierge was also extremely friendly as were almost all hotel staff. There were communication problems with a few of the staff due to the language barrier. We will go back.

This resort is on the Westin property. We enjoyed Breakfast every morning at the Westin restaurant where my kids ate free. Every breakfast for a family of 5 (3 kids included) was about $35 (buffet). The price was OK as we ate breakfast later than most and therefore could skip lunch and have an early dinner in the town. The pools at this hotel are very nice and so is the beach (with lounge chairs and towels provided). The hotel offers free wi-fi, which was nice because we were able to make Skype calls from our room. This is more of your quiet scene hotel as it is located at the end of the island next door to Club Med. Outside the hotel is a bus stop which is the last stop of the bus route. Very convenient to go around the town using the bus, however, to get from one end to the other is about 20 minutes. Due to our late check in we did not have a room with the best location, however we did ask for an ocean view room and they provided us one 2 days later. FYI. I am an owner at this resort... purchased in 2005. I have only been to this resort twice. However I find it very reasonable. As a standalone hotel the Club Regina is OK, however, since all Club Regina guests are able to use all the facilities of the Weston hotel... that makes this Club Regina a lot more than just OK. Also, if you are to book a room at the Westin, just for a hotel room, you would pay $200-$350/night and that is just for a hotel room.

My wife and I originally went to the Westin resort on the property before the hurricane. We had a great time and were happy with everything. While there we looked at the time shares available at Club Regina. When we came back in 2006 with kids in tow we rented one. Surely not as nice as what they show you when they are trying to sell you, but still a very nice condo. Well kept. Clean. Laid back. Consistent surf to play in if you enjoy that while swimming. Decent free snorkeling very close by (within walking distance). Good food on the property at typical resort prices. A little grocery store within walking distance. Lots to do (activities all day long) for adults as well as the kids.

We did not appreciate the time share pressure we received while we were there. It did not cease until we were real aggressive with a "no, now leave us alone" answer, but that is probably the same everywhere. It also is a decent bus ride away from most everything on the strip and close to a half an hour if you ride all the way into town. But small price to pay for the quiet, laid back atmosphere.

All in all we have enjoyed this property very much both times and are looking at going back again unless there is a really great opportunity somewhere else. Staff were great in every aspect except the timeshare salesman. We have been to 3 other resorts in Cancun without the kids and I would only rate one as nice as this property. In regards to the people that had problems with the thefts, I think you need to lock things up all the time in Mexico (or any resort area) or you will have these problems. We have been to Cancun a lot of times and never had a problem, but we have also been vigilant about using the safes provided by the properties and not bringing a lot by the pool or beach where it will be unattended. They allow you to use your room key to charge things so there is no need to take the risk. I don't think you'll avoid that by going to a different property.

After reading the reviews I was a bit wary about coming to this resort, but have been pleasantly surprised. The public areas have all been recently renovated and are very nice. The rooms themselves are clean and nice, but are definitely in need of remodeling. I was told that it is scheduled to happen in 2008. The Westin hotel on the adjoining property (where you can use all the facilities as well) is also recently updated has a beautiful spa. Staff have been very helpful and transportation is easy to the busier areas of the hotel zone.

had my cell phone stolen nice rooms overall service so so beach good resturaunts on resort lousy entertainment 3rd rate avoid the all inclusive deal

We have been to Club Regina many times. We use the safe in our rooms and only carry the amount of money we might need for the evening when we go out. During the day, we can charge food and drinks to our room, so don't need money. We have never had a security issue. One time we left our safe open. The maid called the security guard who closed the safe and entered a new code which was left in a sealed envelope at the front desk for us. We like being at the quiet end of the island. bus transportation goes by every few minutes. We love to snorkel at Puncta Nizuc which is about a block from the resort. Sahllow water and beautiful fish. The staff has always been great to us. Furnishings are adequate but could use some updating.

Interesting Gloria.... we had money stolen from our room too... while we were in it!! We had a two bedroom unit -- the lock-off had a separate door. My girl friend left her purse on her bed while we watch television. We had a maintenance person come in to change a light bulb. He could have seen the purse from where he stood -- but he didn't go into the room while he was in the room with us. A little while later Kathy went to get her purse and was startled by a maid in her room - - the lock-off. She indicated that she was coming in to turn down the bed. We told her we didn't need that so she left. Kathy grabbed her purse and found it was open and $200 dollar gone. We quickly ran down to the desk to report the theft. They said they would send a security guard to take the report. We realized that both of the them -- the maid or the maintenance man -- had keys that could have accessed that lock-off and we told them about it. They told us that the police would be able to tell who accessed the room by the key codes recorded. We waited a long time for the security man to show up to take the report... They did noting. They told us we should file a police report - which we did the next day -- it took hours! The end result -- NOTHING. Bottom line -- this place is not secure. If you stay here -- lock everything up, even when you are in the room! This was the second time we stayed here -- the first time was fine. We liked the "Mexico" feel here -- it is not just another American resort like the Royal Sands etc -- it is walking distance to snorkeling, the patios have hammocks and hot tubs...the double headed showers are awesome...but... there is a price to pay -- NO SECURITY!!

Did not care for this resort, rooms were small and not nicely furnished. Too far away from all the fun of Cancun, does not deserve the Gold Crown resort status. Money was stolen from our room while we went to have breakfast! Cancun is a great place for vacation...

We just came back from Cancun and stayed in the Westin Regina Hotel. We had a quick tour of the Club ammenities at a sales promotion. The room we were shown looked great, but then it was the "show room". The sales staff were pushy and we wondered why. Our stay at the Regina hotel was wonderful. The staff were more than accomadating, very friendly and helpful. I had a medical emergency and the doctor on staff came out to the beach area where I was. He took me to his office to perform minor surgery on two of my fingernails. He was exceptional in caring and giving me excellent care. Medications I needed were dropped off at the hotel. The restaurants had very good choice of foods and the two quiet beaches, three large, very clean and upkept pools, on-site ammenities and transportation to downtown and the tour sites were fantastic. I cannot say enough about the caring staff and excellent care we received while there. Our experience was a good one. The rooms were exceptionally clean and smelled good; the walls and tubs were clean. We had a small refrigerator in the room and a table and chairs. We only wished we had a balcony. The hotel was constantly being swept of dirt and sand both inside and out; windows washed; room service available; and generous portions of good food. We later stayed at another spot and were disappointed in comparison to the caring, friendly service that we experienced at the Westin Reginia hotel. Perhaps the Club and its upkeep and staff are different and of less concern to the Westin chain, but since they are connected I am surprised to read of the poor reviews from others. I am sorry to hear that the club is not as well maintained as the hotel. We were considering buying there, but now will not. Again the hotel in constrast is fantastic!!

My husband and I just returned from Westin Regina & we swear not to go back to this resort ever again. We arrived one day later than our reserved week and ended up stucked on the lowest level with the garden/street view. We tried to get a room change everyday to no avail. We ended up spending every night fighting mosquitoes in our room.

We trusted Westin's quality and this is why we selected this resort for our exchange - shame on Westin for not maintaining their property! The worst part is the partial kitchen - the refrigerator had a strong foul smell; the utensils, pots & pans, toaster, and sink are rusted. The diswasher is completely rusted at the foot. All the plastics - tupperware, blender, etc. have discolored. The bath sheets are rough and we found mold in them a few times. The room was infested with ants; we also found a big roach inside our living room once.

All in all, this was by far the WORST RCI resort I've exchanged into. We were told that the better rooms are reserved for their owners, so if you plan to exchange into this place, expect the worst rooms.

We moved to Le Meridien during the last 3 days of our stay & the experience was night and day. Highly recommended!

things have slipped over the past few years but its still A nice place to stay (FOR NOW)

Excellent beach and pools, a short walk to great reef snorkeling, and the restaurants are very good. Quiet for a cancun resort ( a plus), but on the southern tip of the hotel zone so a bit far from the nightlife in cancun.

Excellent view of Caribbean...excellent service, excellent restaurants.

Nearby to all that is fun in Cancun.

Would highly recommend.