We have had exactly same experiences as jamesst1!! We did our 1st ever family reunion at NH using 3 2BR units, for Rolling Thunder,...
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We have had exactly same experiences as jamesst1!! We did our 1st ever family reunion at NH using 3 2BR units, for Rolling Thunder, May2010. We too live in NoVA, about 30min away. Our family came in from NC and WV, and as far away as CA, however. My husband visited the resort THREE (3) times prior to our stay to make sure everything would be perfect, so to speak, all units on same floor, etc., and to register his handicapped accessibility needs.
When we arrived to check in, there was a crowd, it was noisy... Why you ask? Most folks were upset with a variety of things, tempers flared, hence the high noise level. E.g., a family with 2 motorcycles [and a car][they drove down from Maine!] were told that, unlike every other resort we've stayed at, their bikes had to be parked in separate spaces [rather than easily in one space] at $10per day per bike [plus the car, of course]. Read what James has to say below and it's just DITTO for us and our family: surly staff, terrible treatment by manager, unclean rooms esp. one bathroom, missing towels and kitchen items, expensive restaurants, ...the whole bit!!
They even called my husband a liar, basically, said they had no record of him coming in ahead of time. AND, when we called corporate to complain, Platinum VIP ha!!, we were told it would take 72hrs to 'investigate' and our only immediate recourse was to abandon our reservations. Oh, and our points would NOT be returned to us. My husband was so upset he refused to stay there, messing up the entire family reunion experience. He drove in from NoVA every day instead. And part of our family stayed in their motor home at Andrews AFB... I don't think we will EVER go back there again.