Panama Jack Resorts Cancun

My two friends and I just returned from a week's stay here. It was absolutley incredible! The staff at The Gran Caribe Real should give lessons in customer service. The housekeeping staff was the best I have ever seen, and I am a seasoned traveler! And as if it couldn't get any better, guest services moved us to their new resort (The Real Royal, not officially even opened) which adjoins the property. Wow, what a place. I cannot wait to return, and my friends are already planning the trip and trying to decide which friends are going with us this time.

We just returned from a week at Gran Caribe Resort and I am compelled to rate it so familes do not experience what we did. We sublet it from an owner and had a confirmation letter from the resort with our rate for the all in clussive. It took 45 minutes to check in with the hasseling over the price. I could not believe they want to charge us $250.00 more and disregarded the letter.I finally got them to honor the price THEY agreed too BEFORE we even arrived. I had confirmation. Next they attempted to double charge me for our shuttle to and from airport FOUR times. The front desk is run so poorly it is an bad experience every time. Keep all your reciepts and be sure to demand one as they keep nothing. The computers they pound on might as well be kids typewriters.

Now, the bad part. We were told it was a family resort and we had two 12 year old girls with us and my wife and I were shocked to the out of control binge drinking not only allowed but encouraged. People were spilling drinks in the pool, smoking in the pool and one of the events of the day was lap dancing by members to a girl who was 18 with tequilla shots all around. Pelvic thrusts by staff into the face of the girl is not for kids. I also had to leave one pool with the family when co-eds wanted to reinact "girls gone wild" and began making out in the hot tub to the cheers of their male partners

If you are 18 and looking to be crazy stupid drunk and enjoy the sun then go here. If you are a family with any values and have kids under 18--STAY AWAY. i could share so much more bad. I do not normally write reviews but hope no other family experiences what we did.

update reply--I have been to Cancun before on Spring break to "Family Resorts" (Royal Sands)and did not see what we saw here so you are so wrong. I also have traveled the world and never seen as incompetent staff at the front desk of a resort or hotel as I experienced at Gran Caribe. You go ahead and teach your kids binge drinking and as you call it Spring Break fun....be sure to save for bail too. Our values are a bit higher but to each their own.