The Cliffs= ATROCIOUS, cheap quality and
customer unfriendly. Those adjectives describe
this resort to a T.
Although the grounds are
lovely and the units look good at first glance -
decorated in red, gold and beige, this resort is
NOT worth swapping into or renting from as there
are far nicer places available in Vegas. Plus I
think they are going broke or are in poor
financial condition. What's worse, they lie to
guests which is what prompted this rating.
Here's why: We were going away for a RESTFUL
vacation. Sleep is what we were after so we
stayed OFF the strip.. The resort told me all
beds were queens. We found out they weren't -
they were DOUBLES!
When I complained and told them I had called
and wanted a queen as I was told, the
manager of the resort lied and stated that I had
a SMALL QUEEN BED. Baloney! A double is a
double and a LIE is a LIE. Fraudulent
advertising? I caught the manager in a LIE
which bodes poorly for this resort and its
owners! If they lie about bed size what else
will they lie about?
All beds at this resort are DOUBLES and that is
ALL they have. Does this tell you something? It
should! Think CHEAP with a layer of cosmetic
color disguising the poor management and a
serious lack of unit comforts!!
As m.francis in his rating below states - "the
resort is operating on a shoestring" and I
quite agree - they cut costs and comforts
everywhere and are doing nothing to improve the
complaints they have. We won't be going back
and I am telling everyone I know and on all
websites about this resort. I can see now why I
was offered a two bedroom prime time week for
$5,000. Owners are desperate to dump this
resort and I can see why.
BEDS: With the bed and sleeper sofa being
doubles, no one over 5'10" can sleep on them -
they are too small. Feet hang off the end. To
fit, you MUST sleep on the diagonal meaning only
ONE can sleep on the bed. Sleeping space is
ONLY 26 inches - less sleeping space than a twin
bed which is 36 inches.
The fold out couch in the living room looked
good at first glance, but turned out to be old,
over used and worn out. The bar running across
the bed raised your knees higher than your
hips and the THIN, SAGGING mattress has NO
support in the middle of the bed. This makes
your hips sink and you have to sleep in fetal
position or makes you sleep as if you are in a
bowl. The only way to sleep is sideways between
the bars. Anyone over
5'4" could not fit on this bed if you slept
sideways to avoid the bars
or to get some comfort.
The resort does things on the "cheap" They do
NOT give any bath amenities such as shampoo or
lotion. They do NOT put coffee packs or tea in
the units and you must pay $ 1.00 for each one
you want. Even Motel 6 gives bath amenities!
Think CHEAP and money desperate when you think
of this resort!
The postage stamp size pool is not big enough
for all the units at the resort. The picture
looks great but the pool is much smaller. On a
hot day you would not even have enough room to
stand in it much less swim when all guests want
to use the pool.
EVen worse, The hot tub doesn't seem to be
checked for chemicals on any schedule that I
could see. This could result in bacteria and
disease being spread to guests and possible
lawsuits. It is also so small - only about four
to six people can fit in it comfortably at one
time.
Their continental breakfast is coffee and
donughts and unless you get there the moment
they put food out, they do not refill. Think ten
minutes on food and coffee availability.
The maintenance is poor. The unit we stayed in
had a stool that almost collapsed when I sat on
it. Its weld had been broken, and had been
repaired once with screws that didn't hold
it tightly together. It gave way as I sat on
it. This is a lawsuit waiting to happen and the
manager could have cared less but the owners
should as they will foot the bill for any suit.
The manager did not have it fixed the entire
time we were there - nor could it be used
safely.
The blind in the bedroom was broken and as
mentioned above, the sofas and mattresses are
OLD and worn. You sag down into the frame when
you sit on the sofas and an older guest would
have trouble getting up and out of it without
help.
One of three computers were constantly "broken"
and the furniture in the "common room" again was
old and saggy. The computers blank out after
fifteen minutes which is a pain - this is barely
time to check in, read email and reply.
I wasn't the only one to complain - one family
of six large adults in a two bedroom unit were
as disgusted as I was with the small beds. They
also were told that they had queens and will not
be back - they swapped their units in Hawaii for
this resort and were furious!
The resort has lots of potential as the units
are large, its location cannot be beat for
seeing
the natural canyons and etc. However, better
resorts of better quality such as the Jockey
Club and the Polo Towers are available right on
the strip.
Don't buy, don't swap and don't stay here unless
you want to sleep single in a saggy double bed!
This resort was once a
former apartment complex and with pool
enlargement, attention to maintenance and
customer comfort, and
new beds could be a nice resort for
the "quiet" Vegas crowd, but as it stands and
is managed now = ATROCIOUS!
