Arrived Orlando FL on October 24th and checked into the Palms Resort to find out that the upgrade to a two-bedroom was not to be found....
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Arrived Orlando FL on October 24th and
checked into the Palms Resort to find out that
the upgrade to a two-bedroom was not to be
found. The desk person said they could do
nothing for us and to contact customer
service. I paid $198 per person plus $30 to
upgrade to a two-bedroom. I called customer
service and they said to write this letter
requesting a refund due to the absence of my
father-in-law Norman who had surgery two
weeks prior to the trip and could not travel
with us. We stayed in the one-bedroom in villa
number 19302 that had the following
problems along with pictures:
·The patio door that did not open so you could
not let any fresh air in even though there was
no patio.
·Only three of the lights in the kitchen area
worked and drawer next to stove did not open
all the way.
·The remote did not work with the TV/VCR in
the living room or bedroom.
·The tile work was not cut properly for the
inserts and did not look like a very
professional job.
·The bed and couch were both uncomfortable
to sleep on compared to the other five star
hotels we have stayed at. (my husband had
not slept in 24 hours)
·The molding needed paint you could see the
wood through the paint through out all of the
room.
·The activities for that day were canceled due
to thunder, which we did not hear but the
employee said that there was some.
The next day as we are walking out of the
door Jazz the salesman who we would spend
the rest of the morning with wondering where
we were. Of course we answered the phone
thinking something had happened to the
father-in-law. Once we arrive for the
presentation because we are staying on site
we are segregated so the other folks will not
hear any of our negative comments. I asked
Jazz why we did not receive the two bedroom
that we were promised and he said it was
because we paid so little for our reservation
and only had four people it should have been
$299 for a two bedroom and you needed six
people. We also let him know all the repairs
that were needed in the villa but nothing was
repaired during our stay. My six-year-old son
was in the play area with the promise that he
could play video games. The maids who were
in the area did not have any knowledge as to
how the games worked. He did play with
another boy but the time dragged for him as
well as it did for us.
I was interested for the first hour then I
promptly lost interest when Jazz began
arguing with my husbands answer to the
survey. The question was how important do
you feel taking a vacation is one being the
lowest and ten being the highest. I rated it a
10 and Doug rated it a 9 (which if you new
Doug was a great rating). Jazz proceeded for
the next hour to argue how he could only rate
it a nine. His argument consisted of bad
drawing of a cave man first crawling, then
caught horses, then invented cars and lastly
the plane we flew on. Trying to show how
things were different than in Doug’s
grandparent’s day that never took a vacation.
He also went on about how first we preserved
food in water, then ice, then someone
invented the ice box, and lastly the
refrigerator another history lesson but what
does this have to do with your time-share? He
also went on about how people who did not
take a vacation ended up in mental wards. We
knew more about his family and their purchase
of a time-share than what the time-share was.
He also was trying to be religious and praising
God for all of his success as the number one
salesman. Jazz also stated that it is the
referrals of our friends and family where he
makes his money. I certainly would not put
them through four hours with Jazz.
We then went on our tour with him and was
shown a picture perfect two bedroom, the
lights all worked, there were three beds with
one being the king we had requested but did
not care about anymore. I asked Jazz if the
two bedrooms were like this one or like the
one we were staying in. Jazz’s answer was
that all the units were the same (my mind said
like the one we are in). The tiles were perfect
and it had a patio in building 10, but I am sure
this is the unit everyone gets to see but ends
up buying the less than perfect one I stayed
in. I would have liked to see a two bedroom
that someone was using at the resort I bet it
was in the same condition as the one
bedroom we were in.
My husband informed him that when we go on
vacation we like to be pampered he does not
consider my making beds, doing laundry a
vacation. He would have preferred to stay at
a hotel than at your resort. Jazz did say that
the rooms are steam cleaned after anyone
leaves and I am sure if it were not clean we
would not have stayed.
Finally after all this time at 11:30 a.m. price is
finally mentioned around $25,000 for a deed
to a two-bedroom we told him we were not
interested. Jazz then gets the manager who
has one for $8,000 that someone had
upgraded to a three-bedroom. We told him
we were not interested and could afford it.
Doug told Jazz it sounds to good to be true
and probably was a SCAM! At this Jazz went
ballistic scam he kept repeating and grunting
but would give no honest argument to
disagree with us. We were finally through
and able to leave. I think if you want to give
an honest presentation stick to the facts on
price should have been brought up in the first
hour and a half and not four hours latter after
we had lost interest. We also did not receive
the discount coupons but I had done my
homework and got them through Orlando
Visitors Bureau.
