After reading all the reviews and looking at the pictures, I really expected much better. We are here at the resort right now and have it...
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After reading all the reviews and looking at the pictures, I really expected much better. We
are here at the resort right now and have it from March 15-22, 2008. The 2 bedroom is large
enough to comfortably home the 6 adults and 2 children this week. And the two fold out
couches are very comfortable as far as fold out couches go. The
room has been nice and the W/D has been well used. The room itself I would rate very high.
This is not really a true ski in ski out. It is close, but there is a short walk to the Beaver Run
Lift (maybe 500 yards). You can, however, ski down to one part of the complex. We stayed in
Building 4 which is probably the furtherest from the lifts. Building 5 & 2 I think would be the
closest.
The work out center is WAY below what I would have expected. There was not even a
treadmill there. The hot tubs/swimming pool at our building 4 were adequate, but certainly
not at 5 Star level. The room has wallpaper torn from the wall and is equivalent to what you
would find at a Holiday Inn or Comfort Inn. The hot tubs and swimming area at building 5 is
much nicer. Being at the bottom of a snow covered mountain you would kind of expect to
have a fireplace and comfortable chairs in a clubhouse room that looks out at the peaks.
There is nothing close to that. There is a room in the building where you checkin that has a
pool table, a large screen TV and some table/chairs. But it is not a warm inviting setting at
all. Just kind of there.
The resort does offer free shuttle service to anywhere in town and with a call to them they
come and pick you up usually within 15 minutes. However, if you finish dinner around 8-9 PM
there are so many people calling for a pickup that it may take longer. One evening we had to
call three times and each time was told to be patient and they would be there in 10-15
minutes. I would have preferred to have just been told the truth; that it would be 45
minutes. We would have then avoided standing outside that whole time waiting on the van.
And probably the most disappointing was the attitudes of the staff at the front desk. They
have obviously NOT been trained in customer service and really lean more to the rude side.
There is NO way that you get that kind of service at a 5 star resort.
There is no question we have enjoyed our stay here at GTL. But having read the previous
reviews I expected 5 Star amenities and service. That is definitely not the case. Perhaps the
service has declined recently since many of the fine reviews have not been given recently.